Soft-ex

A Global Leader in Online Bill Presentment & Analytics

 

Soft-ex

A Global Leader in Online Bill Presentment & Analytics Solutions

 

Soft-ex

A Global Leader in Online Bill Presentment & Analytics Solutions

Soft-ex is a global leader in Online Bill Presentment & Analytics.  We assist CSPs to leverage and consolidate data from existing systems to present personalised bills electronically, deliver analytics to CSPs and their Enterprise/Consumer clients and enhance customer experience.
Soft-ex Online Bill Presentment

Online Bill Presentment

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Soft-ex hosted voice analytics software

Subscriber Data Intelligence

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Subscriber data intelligence

Hosted Voice Analytics

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Soft-ex billing dashboard

Online Bill Presentment

Soft-ex enables the CSP to provide unified visibility on one or multiple bills via a transparent and easy to navigate portal. Soft-ex assists the CSP to optimise customer online engagement and enhance the customer experience with personalised billing, while delivering significant savings and efficiencies in billing costs and customer care.

Ian Lindsay, Soft-ex SVP Sales -MWC '16

 

Billy D'Arcy - Telefonica UK

Telefonica UK are delighted to be partnering with Soft-ex and delivering their innovative Optimiser Online Bill Presentation and Analytics solutions to our major corporate and public sector customers. This solution is a proven competitive differentiator delivering an enhanced customer experience and transparency to our customers and in parallel providing Telefonica UK with a VAS to retain existing customers and win new clients.

Billy D’Arcy, Managing Director, Public Sector Business at O2 UK (a Telefonica company)

This innovative solution from Soft-ex is viewed by Three as a core Value-Added Service and competitive differentiator for customer retention and new business acquisition. Soft-ex are an integral element in allowing us to provide an enhanced customer experience while at the same time reacting proactively to the business needs of our enterprise customers.

Eóin MacManus, Business Director, Three

Soft-ex are a preferred partner and key component in our BT Hosted Unified Communications strategy due to their agile and innovative solutions and their flexible support. Soft-ex have a long-standing track-record within BT for VAS and revenue generation. Soft-ex complement our future growth strategy.

Hosted Unified Communications Manager, BT

Subscriber Data Intelligence

Delivering key metrics and intelligence on the CSP customer base to identify opportunities for new revenue generation and customer retention. Our agile solution is accessible across the CSP, delivering key analytics at the touch of a button.

Soft-ex white paper key billing challenges faced by CSPs

WHITE PAPER

Key Billing Challenges faced by CSPs

 

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Hosted Voice Analytics

Soft-ex provide Hosted Voice Analytics to CSPs to complement their Unified Comms strategies. We integrate with Cisco, Microsoft, Broadsoft and many other platforms for cost, performance, and infrastructure management.

CSP BENEFITS

Consolidated eBilling – cost reductions in billing/customer care
Converged Solution – fixed, mobile and IP/PBX
Self-Service – online engagement and customer care savings
Analytics – Subscriber Data Intelligence across customer base
Account Manager Module – creating Customer Loyalty
Low touch Integration – low TCO
Outsourced scalable solution with hosting options.

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CSP CUSTOMER BENEFITS

  Flexible personalised Online Bill Presentment
  Extensive Bill and Trend Analysis
  Push/Pull On–Demand Reporting
  Hierarchial view down to user level
   Observations and Alerts
  Inventory and Device Analysis
  24/7 Visibility

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