Online Bill Presentment
Soft-ex enables the CSP to provide unified visibility on one or multiple bills via a transparent and easy to navigate portal. Soft-ex assists the CSP to optimise customer online engagement and enhance the customer experience with personalised billing, while delivering significant savings and efficiencies in billing costs and customer care.
"Telefonica UK are delighted to be partnering with Soft-ex and delivering their innovative Optimiser Online Bill Presentation and Analytics solutions to our major corporate and public sector customers. This solution is a proven competitive differentiator delivering an enhanced customer experience and transparency to our customers and in parallel providing Telefonica UK with a VAS to retain existing customers and win new clients."− Billy D’Arcy, Managing Director, Public Sector Business at O2 UK (a Telefonica company)
"This innovative solution from Soft-ex is viewed by Three as a core Value-Added Service and competitive differentiator for customer retention and new business acquisition. Soft-ex are an integral element in allowing us to provide an enhanced customer experience while at the same time reacting proactively to the business needs of our enterprise customers."− Eóin MacManus, Business Director, Three
"Soft-ex are a preferred partner and key component in our BT Hosted Unified Communications strategy due to their agile and innovative solutions and their flexible support. Soft-ex have a long-standing track-record within BT for VAS and revenue generation. Soft-ex complement our future growth strategy."− Hosted Unified Communications Manager, BT
Subscriber Data Intelligence
Delivering key metrics and intelligence on the CSP customer base to identify opportunities for new revenue generation and customer retention. Our agile solution is accessible across the CSP, delivering key analytics at the touch of a button.
Hosted Voice Analytics
Soft-ex provide Hosted Voice Analytics to CSPs to complement their Unified Comms strategies. We integrate with Cisco, Microsoft, Broadsoft and many other platforms for cost, performance, and infrastructure management.
|Consolidated eBilling – cost reductions in billing/customer care|
|Converged Solution – fixed, mobile and IP/PBX|
|Self-Service – online engagement and customer care savings|
|Analytics – Subscriber Data Intelligence across customer base|
|Account Manager Module – creating Customer Loyalty|
|Low touch Integration – low TCO|
|Outsourced scalable solution with hosting options.|
CSP CUSTOMER BENEFITS
|Flexible personalised Online Bill Presentment|
|Extensive Bill and Trend Analysis|
|Push/Pull On–Demand Reporting|
|Hierarchial view down to user level|
|Observations and Alerts|
|Inventory and Device Analysis|