Unified Communications Visibility

BT wanted a partner that could combine agile and  innovative software solutions for VAS and revenue  generation along with flexible support and a  responsive customer-oriented team.  BT selected Soft-ex as a preferred partner and key  component for their BT One Cloud global strategy.  BT  use the Soft-ex Optimiser solution to provide  centralised fixed, mobile and data visibility to their  corporate clients.  The system provides web based  reporting with advanced drill-down. It also provides  detailed analytics enabling BT?s customers to carry out  trend analysis along with detailed reporting.

Soft-ex are a preferred partner and key component in our BT Hosted Unified Communications strategy due to their agile and innovative solutions and their flexible support. Soft-ex have a long-standing track-record within BT for VAS and revenue generation. Soft-ex complement our future growth strategy.

Hosted Unified Communications Commercial Manager, BT

Key Business Objectives

  • Provide in-contract customers with competitive differentiator for FMC reporting.
  • Grow new corporate business opportunities with a
    proven BT HUCs solution.

Benefits to BT

  • Low touch solution with minimum BT resources
  • Competitive differentiator for new business
  • Improved customer experience and online engagement increasing loyalty
  • Support contract management process
  • Prebuilt ordering process
  • Automated customer billing process
  • Incremental revenue
  • Benefits to BT Customers

  • Compelling ROI and attractive cost savings

  • Unified visibility (fixed/mobile/data) and analytics on invoices, calls, infrastructure

  • Online asset, policy and device management

  • Hosted or onsite solution

  • Integrations with Cisco, Avaya and Microsoft

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