Soft-ex Optimiser consists of key modules to provide your business with a tailor-made solution to address your voice management requirements. Soft-ex Optimiser modules include RingMaster Reporting, SwitchMinder, HomePages, Call Classification and Directory.

RingMaster Reporting – analyse, report, optimise
Soft-ex Optimiser produces a range of cost reports (including the top 50 most expensive calls and extensions, the most frequently dialled numbers, calls with the longest duration and response times). These can be used to pinpoint high cost areas and identify the possible misuse of telephone services – dramatically reducing your overall telecoms spend. You can also increase accountability by allocating costs directly to departments and extensions – even at remote sites.

Quality of Service – nothing less than the best
Soft-ex Optimiser also provides Quality of Service reports to alleviate the challenges of keeping costs down and ensuring maximum service availability whilst still benefiting from optimal PBX or IP network performance.

SwitchMinder – protecting your business
SwitchMinder is a leading voice security system which continuously checks for internal and external fraud by analyzing call activity and reporting by exception, around the clock. Sensitive, user-defined detectors immediately pick up potential fraud – and send a warning to the network manager by text message or email.

Optimiser HomePages – achieve optimal performance
The innovative Soft-ex Optimiser front-end delivers an extremely user-friendly and highly integrated access to core modules at the touch of a button. Soft-ex Optimiser HomePages are a powerful tool which are updated real-time and with key access which means there is no requirement to manage passwords or user IDs. Personal and Department pages provide information on the desktop and eliminate the need for training, or searching endlessly for the information required. This pushes refreshed information to every individual in the organisation and increases the accountability and visibility of call costs.

Call Classification – turn costs into revenues
Calls can be classified based on business and personal calls. This is particularly useful for companies who need to identify telecoms cost that are to be billed onto a client. This module removes the need to manually review all telecoms bills and leads to a more simplified revenue generating system. For personal calls, Soft-ex Optimiser allows for increased accountability and more control on non-business related costs.

Directory – create visibility
Soft-ex Optimiser provides an easily configurable look-up directory system with RingMaster over the browser. The data can be automatically populated via an LDAP integration from in-house or external applications. This enables a complete view of departments or extensions on one optimised page. Directory searches are also possible with Soft-ex Optimiser.