Optimiser TEM is an integrated hosted service, which increases visibility on fixed and mobile telecom expenditure allowing significant cost savings, ROI and improved operational efficiencies.

Cost Savings

• Mobile and Fixed Line Usage Management
  • Actual usage – audited calls provide increased visibility and spend reduction opportunities
  • Usage vs. negotiated tariffs – provides rate optimisation
• Invoice Verification
  • Tariff anomalies between negotiated and actual rates used in invoices are identified
  • Automated tariff audits reduce telecom administration costs
• Carrier Inventory/Asset Management
  • Identification of services (per type) billed but not received
  • Quantity variance/duplications and unused inventory identified
• Dispute Management/Resolution
  • Bill reconciliation analysis is automated allowing for easy resolution
• Voice Security
  • Significant cost saving by identification and prevention of internal abuse and/or external fraud
• OnDemand Reporting
  • Home and departmental pages allows individuals/managers ongoing desktop visibility, contributing to spend reduction by creating awareness and allocating costs.

Performance & Operational Efficiencies

Enterprise organisations are often challenged with constant change due to growth, reorganisation, the development of home working, mergers and acquisitions. The delivery of a consistent Telecom Service is a major task consisting of tracking bills and making sure they are accurate, maintaining visibility of inventory, upgrading the necessary infrastructure and measuring QoS. Optimiser TEM automates this entire process, leaving you time to concentrate on core business activities.

• Unified Communications
  • Seamless integration across PBX, IP/PBX and multi-media platforms
  • Unified mobile and fixed line reporting
• Desktop Real-Time Visibility
  • Line level visibility of costs, usage, traffic and inventory
  • Individual homepage and user-configurable pages provide a single view over multiple bills, thereby enhancing visibility
• Call Classification
  • Create chargeback to business unit or group
  • Identify business and personal costs and performance related issues
• Administration and Resourcing
  • Reduce telecom expenditure administration and resource more effectively
  • Allocate staff levels to match daily traffic patterns
• Optimise Network Infrastructure
  • Quality of Service identifies call failure alerts, confirmation of switches functioning, bandwidth management, jitter/latency control etc.
  • Comprehensive traffic and usage reporting to identify and maximise greater network efficiencies

• Customer Experience
  • Monitor incoming call response/handling time efficiencies
  • Configurable pages shows the customer exactly what they want to view.