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Many enterprises simply do not have the time, resource or budget to analyse and optimise the performance and costs of their networks and call handling staff. The ability or inability to manage such telecom issues has a significant impact on company performance and costs. The key challenge with telecom expense management is to cut costs whilst not compromising service or infrastructure.
Despite the fact that call rates are getting cheaper, costs are rising due to:
- Increased mobile consumption
- Network complexities such as an increasingly mobile workforce,
convergence of voice and data, and the lack of centralised
management
- Increased demand for additional bandwidth in unified
communications environments
- Usage and billing errors
- Ineffective inventory management.
Optimiser TEM Modules
- Call usage management
- Mobile management
- Voice security
- Call classification
- Invoice verification & Reconciliation analysis
- Automated dispute resolution
- Charge back analysis
- Carrier utilisation & Business unit consumption reports
- Site comparisons and trend analysis
- Carrier inventory management
- Call auditing
- Zero usage infrastructure/Network detection
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Optimiser TEM delivers management information to the desktop in the form of web-based and configurable homepages to enable individual users visibility of the telephony usage and costs that they are responsible for. Departmental/cost centre managers can also manage their telephony costs against their budgets and ensure productivity is at its optimum across their team.
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