 
The Company:
CE Electric UK is a wholly owned subsidiary of MidAmerican Energy
Holdings Company who has operating revenues totalling $12.4 billion.
CE Electric UK is in the electricity distribution business and
operates through its subsidiary companies Northern Electric
Distribution (NEDL) and Yorkshire Electricity Distribution (YEDL),
delivering electricity to 3.7 million customers in the North East of
England, Yorkshire and North Lincolnshire.
The Challenge:
CE Electric UK faced a number of challenges in the management of
their telecom operations and related business efficiencies. The key
objective was to select an advanced voice management solution to
provide them with the automated tools to:
• reduce the cost of fixed and mobile telecoms
• create centralised reporting
• improve customer service
• enhance staff productivity
• alert on security breaches.
The Solution:
One solution now optimises 7000 extensions and 1600 mobiles for CE
Electric. Soft-ex Optimiser has resulted in significant cost savings
in a number of areas, including the detection of inefficient call
routing; call fraud; identification of expensive voice conferencing;
and quality of service issues. Excessive mobile costs, usage and the
associated administration have also been identified as key areas for
improvement.
Soft-ex was selected as the preferred vendor
providing these core business benefits:
• User-friendly web-based reporting
• Centralised fixed and mobile visibility
• Management of multiple carriers and tariffs
• Proactive voice security
• Easy implementation and roll-out.
Optimiser has already returned a quick payout on
the investment with reductions of up to 30% on telecom costs and
further productivity savings of up to 70% on mobile management and
administration estimated.
According to Richard Marsden, Telecommunications
Projects Manager CE Electric UK, “We are most impressed with the
dramatic reductions in our telecom costs and the improved
efficiencies of our entire telecom system operations following the
implementation of Optimiser. One of our key challenges was
visibility and now at the touch of a button, we can run reports on
fixed and mobile costs by department or individuals. The voice
security alerting module within Optimiser has already proved
invaluable by identifying potential fraudulent activity.
Additionally, the capability to automate mobile reporting for VAT
compliance was the icing on the cake. All of this is within one
solution. Soft-ex are without doubt leading the way in voice
management”.
About Soft-ex:
Soft-ex has a proven track record in providing enterprise companies
with voice management solutions and hosted service for both fixed
and mobile requirements to reduce costs and increase efficiencies.
Soft-ex is a flexible and committed partner, working in
collaboration to ensure our client’s demands are addressed. Soft-ex
provides significant ROI in record time and is a core business
intelligence tool to drive new business policy.
Founded in 1989, Soft-ex is headquartered in
Dublin, Ireland and has offices in the UK, the Netherlands and
Scandinavia. With more than 60,000 sysTEM operating across 65
countries, the company has clients such as BAE, United Nations, PWC,
London Stock Exchange, HBOS, DHL and Microsoft.
For further information please email
g.magfhloinn@soft-ex.net
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