Soft-Ex: Leading the way in Voice Management Solutions

Soft-ex, Ireland’s leading developer and supplier of advanced telecoms management sysTEM, today announced a multi million euro contract with BT Global Services. The contract is worth over €5m and will see Soft-ex becoming BT Global Services preferred voice management supplier for its hosted services.

Soft-ex will provide BT with its Soft-ex Optimiser service, which is the next generation in voice management solutions. Soft-ex Optimiser will enable BT to retrieve business critical data from a single PABX, IP switch or a global network, and deliver this information straight to the user’s desktop to provide a complete picture of network activity for the company. It is a vital tool for companies, in cost control, budgeting, internal and external fraud detection, incoming call handling and customer service, call classification, traffic and network load management and quality of service.

Commenting on the deal with BT, Ian Sparling, Soft-ex CEO, said: “We are delighted to sign this hosted voice contract with BT which is testimony to our track record in the development and supply of advanced telecoms management sysTEM and our ongoing mission to provide outstanding software and hosted services to our customers. Soft-ex and BT will work closely together to create and deliver innovative application performance solutions to enhance our joint customers’ voice network infrastructures and overall business. The combined offering will offer BT and Soft-ex the potential to open up new revenue streams and exploit new market sectors.”

He continued: “With up to 20% of telecom charges to Irish companies reported in error, visibility in telecom spend with online demand access is one of the biggest challenges facing businesses today. Increasingly, companies are becoming aware that implementing effective telecommunications management solutions can provide their businesses with cost savings of up to 45%.”

Commenting on the selection of Soft-ex as its preferred supplier, Mike Horton of BT Global Services, said: “BT customers demand leading-edge voice technology to address their business needs. To support them, we must ensure that we have the right partners in place with dynamic portfolios, the highest levels of commitment and a shared vision. Soft-ex’s experience and expertise of high-quality voice management software and hosted service delivery for BT major customers makes it the ideal candidate. Soft-ex’s applications integrate across all major operating platforms, such as Cisco, Nortel, Siemens, Mitel, Avaya and Ericsson, establishing them as a world-class provider to cater for all BT enterprise customers using both traditional and IP infrastructures.”

About Soft-ex
Founded in 1989, Soft-ex is headquartered in Dublin, Ireland and has offices in the UK, the Netherlands and Scandinavia with installations in over 50 different countries.

Soft-ex is a market leader in the development and supply of advanced Telecoms Management SysTEM for small, medium and large organisations. Offering voice management solutions that include on-site software and IP hosted services, Soft-ex provides an enterprise with tools to manage both fixed and mobile telecoms resources; performance indicators include cost, usage, quality of service and system integrity/security. Integrating with and certified on major platforms such as Cisco, Nortel, Siemens, Ericsson, Avaya, Alcatel and Mitel.

Soft-ex solutions are fully scaleable to meet the requirements of small, medium and large organisations across multiple platforms. Key Soft-ex global channel partners include BT, Siemens, KPN, TeliaSonera, Eircom, Belgacom and Damovo. Our specialised portfolio includes Soft-ex Optimiser, SwitchMinder & Infoplus, RingMaster and Soft-ex IP Hosted Service.

Soft-ex Solutions:

Soft-ex IP Hosted Service
Soft-ex IP Hosted Service is a fully outsourced managed service from Soft-ex, providing an integrated Telecom Expense Management system to assist in reducing telephone costs and inefficiencies whilst maintaining complete control on voice security, call classification, Quality of Service, both on fixed and mobile environments.

Soft-ex Optimiser
Soft-ex Optimiser is the next generation voice management solution delivered straight to the desktop. Soft-ex Optimiser allows business-critical data to be collected from a single PABX, an IP switch, or a global network with many remote sites, providing a complete picture of network activity for cost control and budgeting; internal and external fraud detection; incoming call handling and customer service; call classification; traffic and network load management and Quality of Service.

Soft-ex SwitchMinder & InfoPlus
Telephone fraud threatens all businesses, making network security a dynamic and expensive priority issue for telecoms managers. Our proactive security solutions assist in protecting the voice infrastructure.

Soft-ex RingMaster
Soft-ex RingMaster delivers a full range of tools for cost control and effective management of your telephone system. It is a fully comprehensive and flexible call management solution with advanced capabilities to monitor, analyse and report on all telephone calls.

Soft-ex RingMaster Lite
Soft-ex RingMaster Lite is an innovative call management solution for small and medium-sized businesses.

BT is one of the world’s leading providers of communications solutions serving customers in Europe, the Americas and Asia Pacific. Its principal activities include IT and networking services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

BT consists principally of three lines of business:

In the year ended 31 March 2004, BT Group’s turnover was £18,519 million with profit before goodwill amortisation, exceptional iTEM and taxation of £2,013 million.

BT Group plc is listed on stock exchanges in London and New York. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group and encompasses virtually all businesses and assets of the BT Group.