Analyse, report and optimise all your telephone activities with advanced call management

Soft-ex RingMaster delivers a full range of tools for cost control and effective management of your telephone system. It is a fully comprehensive and flexible call management solution with advanced capabilities to monitor, analyse and report on all telephone calls. Business-critical data can be collected from a single PABX, an IP switch, or a global network with many remote sites, providing a complete picture of network activity for cost control and budgeting; incoming call handling and customer service; traffic and network load management and Quality of Service via IP.

RingMaster is a professional and comprehensive call management product which caters for:

• single or multi-sites
• legacy switches or IP enabled
• national or international networks.

RingMaster is a powerful reporting tool on:

• cost analysis and savings by division, departmental, extension or user defined hierarchy
• cost, duration, traffic levels by trunk group and time of day
• incoming call handling reports, response times, answered, unanswered, diverts
• whole call or event reporting for full analysis
• providing switch analysis using flags and features with a flexible drill down
• filtering for inclusion and exclusion.