Protect yourself from expensive dial-through fraud
If you can’t detect it, you can’t prevent it
Soft-ex SwitchMinder enables an ongoing examination and analysis of all call activity to make sure your operations are protected against fraudulent activity, both internally and from the outside world.

Safeguard your business with leading-edge voice security software
SwitchMinder is a powerful tool which combines advanced technology and functionality to monitor your PBX or IP network for any activity that is exceptional, a threat to security or an indication of fraud. Soft-ex’s continual development in leading-edge capabilities will make sure that you always benefit from best-of-breed communications management.

SwitchMinder continuously checks for fraud by analysing call data activity around the clock. Sensitive, user-defined detectors immediately pick up potential fraud – and send a warning to a specified person within your organisation. Whether it is the telecoms or network security manager, you can pre-define to alert the correct individual or group of individuals within the organisation, who can then react effectively to the warnings.

SwitchMinder safeguards your voice infrastructure, so that you don’t have to. As fraud activity usually takes place when you least expect it, this dynamic voice security information is pushed out proactively, as and when the infringement occurs. The need to specially train staff in fraud detection and the requirement to trawl through voice networks to identify black-holes in the voice network is eliminated.

Potential areas for concern are:

• Calls to unexpected destinations or at unexpected times
• Excessive call costs within a given period
• Unexpected trunk-to-trunk activity (call forwarding or DISA abuse)
• Unusual call patterns over a certain period
• Calls during company holidays or out-of-hours
• Diversions to mobiles, voice mail or other destinations
• Dialling in at a PBX maintenance port.