• Immediate detection and warning of potential fraud
• Flexible, user-defined detection parameters
• Instant warnings by email and/or text messages
• Ability to proactively identify and alert against specific call trends
• Warnings and trends archived to provide legal evidence
• Powerful tool to assist in the implementation of corporate telecoms policy
• Highlights excessive ring time alerts and implications for customer service
• User-friendly, browser-based console enables remote operation
• Online training and full helpdesk support
• Interfaces with legacy and IP PBXs or a mixture of both
• Fully compliant with over 400 switch types.

SwitchMinder is an integral component of Soft-ex RingMaster Call Management. It enables you to analyse and warn of any exceptional or potentially fraudulent call activity. The software is installed on a PC connected to the PBX. Information is collected from the PBX regarding all inbound and outbound telephone activities, which is then captured by SwitchMinder. Optional buffer units can be used to provide total data security.

SwitchMinder applies multiple rules concurrently. Each rule allows multiple tests to be set up which allows calls to be matched to a very wide range of criteria, accumulated and checked against the parameters that you have defined. Administrators can access the system remotely if they need more information following an SMS or email alert and SwitchMinder can raise alerts for any PBXs in a multi-site network.