O2 first operator to market in Ireland with new enterprise communications management tool

Telefonica O2 Ireland has today announced details of a major new enterprise communications management tool which will help large businesses manage their mobile and fixed line costs. O2 is the first mobile operator in Ireland to introduce such a service.

“O2 Analyser”, powered by Soft-ex®, a leading voice management software and hosted services company, works by delivering information direct to the user’s desktop. It provides complete visibility of telecoms usage across the business and has the ability to handle large numbers of telecom bills from different carriers and suppliers for fixed and mobile communications. It can generate automated cost and usage reports, analysing costs down to a department or specific user level at the touch of a button. It also offers control over telecoms inventory management including the number of mobile devices held in the business. O2 Analyser can also protect against fraud and hacking through near realtime security alerts on unusual activity on company assets such as ISDN Lines and international lines.

According to Gartner*, companies can make savings of up to 35% by implementing telecom expense management systems, while leading analyst Aberdeen** has found that 52% of companies are unable to capture their mobile expenditures, with lack of usage visibility cited as the main challenge. Gartner*** has also stated that telecoms expense management is one of the hottest growth sectors in telecoms, with compound annual growth rates of 40% to 2010.

Commenting on the launch of the new online tool, Jude Lynch, Business Sales Director – Telefonica O2 Ireland, said, “O2’s own customer insight research has told us that people in business want more control to enable them to manage their operations more effectively. In today’s market where cost control is paramount, our new online tool will prove to be invaluable, providing businesses with the necessary information to reduce costs, improve control and introduce greater corporate efficiencies”.

John O’Regan, Chief Operating Officer - Soft-ex®, commented, “In providing an unmatched level of transparency, the “O2 Analyser” tool will enable business customers of O2 to have full visibility of their telecoms costs across their organisation, allowing them to make substantial savings and improve efficiencies.”