The Office of the Revenue Commissioner's mission is to serve the community by fairly and efficiently collecting taxes and duties and implementing import and export controls. There are in excess of 100 Revenue offices countrywide with a staff complement of over 7000.

The Revenue Commissioners key requirement was to source an advanced hosted enterprise communications and usage management solution to:

Reduce the cost of ongoing telecoms operations
Create centralised visibility on fixed and mobile costs
Improve customer service
Enhance infrastructure performance

The Revenue Commissioners premier solution of choice was Soft-ex Optimiser ECM®, for both its proven track record in the marketplace in addition to its user-friendly web-based application and diversity of functionality. They are already enjoying the benefits of Optimiser ECM® to handle the challenges and to increase the efficiency of their business, both from a fixed and mobile perspective.

Optimiser ECM® is now providing the following key business benefits:

• Centralised reporting on Fixed and Mobile usage
• Invoice validation and reconciliation
• Carrier dispute resolution
• Identification of unused but charged for inventory
• Chargeback analysis across all 100 sites
• Management of all fixed/mobile carriers and tariffs
• 24/7 online cost, infrastructure and performance reporting
• Intuitive interface optimising legacy and IP infrastructure
• Fast implementation and roll-out

According to the Revenue Commissioners ‘We now have a highly effective telecom data intelligence tool generating significant cost savings and improved visibility on our Telecom Usage and Enterprise Communications Management. We are now using the entire ECM suite for both fixed and mobile, provided by Soft-ex’.