Soft-ex solutions enhance customer experience and deliver personalized billing communications with significant costs savings in billing and customer care for CSPs
MWC Barcelona, February 27, 2017 – WidePoint Corporation (NYSE Mkt: WYY), a leading provider of Managed Mobility Services (MMS) specializing in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions, announced today that its subsidiary Soft-ex Communications has launched a new and innovative Electronic Bill Presentment & Analytics UX (User Experience) portal at Mobile World Congress 2017. Soft-ex will also be showcasing their new App, so that customers of Communication Service Providers (CSPs) can access their bills 24/7 on the go.
Soft-ex assists CSPs to leverage and consolidate data from existing billing and CRM systems to present personalized bills electronically, deliver analytics to CSPs and to their Enterprise and Consumer clients. These latest offerings from Soft-ex provide an advanced user experience interface which enables the CSP to provide unified visibility on one or multiple bills via a fully transparent and easy to navigate UX portal and App. For customers it means their bills have become easier to access, navigate and understand. Now customers can simply check usage, costs, upgrades and access support anytime, anywhere, via any device or computer. Our solutions are proven to optimize customer online engagement while delivering significant savings and efficiencies in billing costs and customer care.
Ian Sparling, chief executive officer at Soft-ex, commented, “Soft-ex has significant experience delivering innovative bill presentment and customer experience solutions to global CSPs like Telefonica, Three (Hutchinson Whampoa), eir and BT. We are here at MWC launching our design-led and intuitive Enterprise and Consumer solutions and are also showcasing our latest addition, the App, which delivers intuitive information on bills and usage in an extremely user friendly way.”
Soft-ex solutions significantly impact CSPs digital transformation journey and are an integral element of the digital billing ecosystem, as CSPs aim to deliver a better service with 360 visibility and analytics to clients. Soft-ex also delivers Subscriber Data Intelligence tools to the CSP sales and marketing teams to help them to understand and manage customers more effectively.
To learn about the latest solutions available from Soft-ex, please email email@example.com
Soft-ex is a leading supplier of Online Bill Presentment and Analytics SaaS solutions that provide unique online data intelligence for CSPs and their Enterprise customers for fixed, mobile and PABX communications. Headquartered in Ireland with offices in the UK, and the Netherlands, we have customers and partners in over 90 countries globally. Customers include Telefónica, BT, Three, KPN, Telia, Microsoft, Nationwide, Lloyds, Shire and Prudential, to name but a few. For more information, visit www.soft-ex.net.
WidePoint (NYSE Mkt: WYY) is a leading provider of secure, cloud-delivered, enterprise-wide information technology-based solutions that can enable enterprises and agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements. WidePoint has several major government and commercial contracts. For more information, visit www.widepoint.com.