Soft-ex launch new B2C online personalised bill presentment solution

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Soft-ex is delighted to announce the launch of our latest B2C online billing portal for CSPs and their consumer customers. Featuring an innovative and easy to access portal delivering personalized eBilling across all services with interactive messaging & notifications to simplify the bill, reduce bill shock and enhance the customer experience. This latest version also offers omni-channel banner advertising.

Electronic Bill Presentment & Payment (EBPP) solutions are proven to deliver a significantly enhanced customer experience and increased online engagement of enterprise and consumer customers. Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of billing communication to your customers. Customers can view and analyse their bills online via our advanced self-serve UX (User Experience) portal 24/7. Billing communication is now completely simplified and customer’s bills have become easier to access, navigate and understand. Now customers can simply check usage, costs and drill-down on key trends and analytics anytime, anywhere, via any device or computer. You can even use our platform to deliver notifications and observations based on usage and preferences.

Commenting at the launch Ian Sparling, Soft-ex CEO said, “We take complex data inputs from diverse sources and transform them into a simple and easy to navigate online billing portal, creating a superior customer experience and driving increased retention and loyalty”.


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