Soft-ex optimizes online billing to enhance overall customer experience for FlexITy Solutions Inc. Customers.
WidePoint Corporation (NYSE Mkt: WYY), a leading provider of Managed Mobility Services (MMS) specializing in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions, announced today that its subsidiary Soft-ex Communications has entered into an agreement with FlexITy, a leading provider of telecom services in Canada to deliver Unified Communications visibility and billing analytics to their client base.
Soft-ex will integrate with FlexITy’s Cisco HCS and VOSS Management platforms (FlexTEL) to deliver an extensive selection of telecom cost and usage reporting. Soft-ex will deliver an innovative bill presentment portal to FlexITy’s customers providing 24/7 transparency and enhance the overall customer experience.
Ian Sparling, chief executive officer at Soft-ex, commented, “Soft-ex has significant experience delivering innovative bill presentment and customer experience solutions to global CSPs (Communication Service Providers) like FlexITy. We are delighted to have been selected by FlexITy to assist them to optimize their billing communications to their clients and improve their customer online engagement”.
Peter Stavropoulos, President and CEO at FlexITy said “Soft-ex is a flexible and innovative partner who creates competitive differentiation for their CSP clients. Soft-ex is a leading player in this space and their solution will significantly impact our digital transformation journey, as we aim to deliver a better service with 360 visibility and analytics to our clients”.
FlexITy Solutions Inc. is a leading provider of voice, data, converged and managed services for businesses throughout Canada. FlexITy’s approach aligns best practices with its industry acumen to deliver unprecedented results for its clients, reducing costs and optimizing critical infrastructure management. FlexITy offers a broad range of products and services including infrastructure design, implementation and support, Unified Communications, Managed Services and Data Centre integration. Visit www.FlexITy.com
Soft-ex is a leading supplier of Online Bill Presentment and Analytics SaaS solutions that provide unique online data intelligence for CSPs and their Enterprise customers for fixed, mobile and PABX communications. Headquartered in Ireland with offices in the UK, and the Netherlands, we have customers and partners in over 90 countries globally. Customers include Telefónica, BT, Three, KPN, Telia, Microsoft, Nationwide, Lloyds, Shire and Prudential, to name but a few. For more information, visit www.soft-ex.net.
WidePoint (NYSE Mkt: WYY) is a leading provider of secure, cloud-delivered, enterprise-wide information technology-based solutions that can enable enterprises and agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements. WidePoint has several major government and commercial contracts. For more information, visit www.widepoint.com.