Soft-ex sponsor CEM B2B & B2C Global Summit

Soft-ex to sponsor and present at the upcoming Global Customer Experience Management in Telecoms B2B & B2C Summit in London Jan. 30th-Feb. 2 2018.

Soft-ex are delighted to be sponsoring and a thought-leader at the upcoming CEM Summit for both B2B and B2C. Customer demands are constantly evolving and will not slow down. To combat this operators have been managing digital transformation, seamless omnichannel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.

CEM Global addresses pertinent challenges for B2B and B2C in London on 30th January – 2nd February, 2018 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue through:

Benefit from the insights of North American, European & Middle Eastern CEM elite from over 25 countries and niche suppliers such as Soft-ex. Soft-ex will be sharing our insights into Digital Transformation within CSP Billing and Analytics.

Soft-ex is a global leader in EBPP (Electronic Bill Presentment & Payment).  We assist CSPs to leverage and consolidate data from existing systems to present personalised bills electronically, deliver analytics to CSPs and their Enterprise/Consumer clients and enhance customer experience while at the same time reducing billing and customer care costs.

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