Soft-ex are delighted to announce that they are sponsoring and speaking at the upcoming CEM in Telecoms event in Atlanta, GA on October 25-27 2016. This is the 7th CEM in Telecoms North America Forum and will bring together the leading companies from across the US to discuss how they deliver a simpler, personalized, value-added customer experience. Take advantage of this unique opportunity to learn from and network with the most innovative executives in CEM, who will be there to guide you through your biggest challenges and enable you to:
- Embed customer-centricity at the heart of your organization
- Combine digital and physical touch points to create an effective customer experience
- Utilize data analytics to create a more personalized, targeted customer experience
- Implement a value-added customer experience to maximize ROI.
This event is the premier meeting place for CSP customer experience leaders to connect, collaborate and shape the future of the North American B2B and B2C telecoms industry. Don’t miss the chance to unite with the telecoms industry’s customer experience experts and leading suppliers, such as Soft-ex, to discuss how to remain one step ahead in this rapidly consolidating market.
Soft-ex assists Communication Service Providers (CSPs) to leverage and consolidate multiple incumbent billing systems to present bills electronically, and deliver analytics to enterprise and consumer clients. By providing unified visibility, the CSP offers enhanced customer experience and also benefits from Subscriber Data Intelligence. Soft-ex facilitates the CSP to increase customer retention and reduce cost savings on internal billing and customer care. Soft-ex have customers and partners in over 90 countries globally. CSP key customers include Liberty Global, Telefónica, BT, Three, eir, FlexIty and Virgin Media. We are also a recommended partner of Cisco, Microsoft, Broadsoft, Mitel & Avaya for Unified Communications.