Soft-ex are a flexible and dynamic supplier and our Online Bill Presentment, Subscriber Data Intelligence & Hosted Voice Analytics are proven in the marketplace to improve the customer experience, expand online customer engagement, reduce billing costs, reduce customer care costs and generate competitive differentiation to retain customers and win new business. From the Enterprise or Consumer point of view, they benefit from 24/7 access and visibility of their telecoms costs to better manage and control them.

Online Bill Presentment

Soft-ex provides an advanced user experience interface which enables the CSP to provide unified visibility on one or multiple bills via a fully transparent and easy to navigate portal. Soft-ex assists the CSP to optimise customer online engagement and enhance the customer experience with personalised billing, while delivering significant savings and efficiencies in billing costs and customer care. The solution has been developed based on validation from large internationally traded Enterprise customers, Service Providers and Business Process Outsourcers.  Learn More

Subscriber Data Intelligence

We deliver analytic tools to the CSP sales and marketing teams to help them to understand and manage customers more effectively. According to the Yankee Group, “Soft-ex’s Optimiser TDI Solution is well positioned because it simultaneously delivers real value to CSPs marketing and sales executives and their customers”.  Learn More

Hosted Voice Analytics

Soft-ex is a preferred partner and a key component in many telcos UC strategies, due to our agile and innovative solutions and our flexible support. Soft-ex has a long-standing track-record for delivering Value-Add Services to the Enterprise clients of CSPs around the globe.  The Soft-ex platform is data source agnostic, requiring minimal integration with incumbent systems.  We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile, fixed, VoIP and data. Learn More