The key challenge with enterprise communications management is to cut costs whilst not compromising service or infrastructure.

Optimiser ECM® delivers management information to the desktop OnDemand in the form of a web-based homepage.

The homepage views act as a dashboard, refresh automatically and negate the need to run numerous reports. The automated process ensures that any important information is at the responsible person’s fingertips.

Optimiser ECM® increases the individual users' visibility. So they can see the telephone usage & costs that they are responsible for on a constant basis.

Departmental/cost centre managers can also control their telephone costs against their budgets. So they can ensure that productivity is at its optimum point across all of their team.

Optimiser ECM® Modules

• Call usage management
• Mobile management
• Voice security
• Call classification
• Invoice verification & Reconciliation analysis
• Charge back analysis
• Carrier utilisation & Business unit consumption reports
• Site comparisons and trend analysis
• Carrier inventory management
• Call auditing
• Zero usage infrastructure/Network detection
• Carrier benchmark reporting.

Soft-ex® setting the standards for OnDemand Enterprise Communications Management