Soft-ex - providing clients with total transparency

Optimiser TEM helps to increases visibility on fixed and mobile telecom expenditure. This helps companies to make significant cost savings, ROI and improved operational efficiencies.

Cost Savings

Telecom Expense Management (TEM) reduces the unnecessary costs and inefficiencies that enterprises encounter in the process of utilising and paying for their telecommunication services.

It helps to reassure companies that they are only paying for the services that they have used and that they are receiving the correct contracted rates.

TEM also ensures that the organisation’s telecom inventory is audited and effectively utilised. So enterprises are always in a position to make real-time decisions about ordering or cancelling telecom services.

Mobile and Fixed Line Usage Management

• Actual usage – audited calls provide increased visibility and spend reductions
• Usage vs. negotiated tariffs – provides rate optimisation

Invoice Verification

• Tariff anomalies between negotiated and actual invoices are identified
• Tariff audit reduce telecom administration costs via easy access to web based reports

Carrier Inventory/Asset Management

• Identification of services billed but not received
• Quantity variance/duplications and unused inventory identified

Dispute Management/Resolution

• Bill reconciliation analysis is automated allowing for easy resolution

Voice Security

• Significant cost saving by identification and prevention of internal abuse or external fraud of telecom assets

OnDemand Reporting

• Optimiser TEM™ desktop home & departmental pages allows individuals / managers to have ongoing visibility of costs
• This helps influence spend reduction, by creating awareness and allocating costs

Performance & Operational Efficiencies

Enterprise organisations are often challenged with constant change.

The delivery of a consistent Telecom Service is a major task: tracking bills, maintaining visibility of inventory, upgrading the necessary infrastructure and measuring QoS.

Optimiser TEM automates this entire process, leaving you time to concentrate on core business activities.

Unified Communications

• Seamless integration across PBX and IP platforms
• Unified mobile and fixed line reporting

Desktop Real-Time Visibility

• Line level visibility of costs, usage, traffic and inventory

Call Classification

• Create chargeback to business unit or group
• Identify business and personal costs and performance related issues

Administration and Resources

• Reduce telecom expenditure administration and resource more effectively
• Allocate staffing to match daily traffic patterns

Optimise Network Infrastructure

• Centralised management and seamless integration across all PBX and IP platforms
• Quality of Service identifies call failure alerts, confirmation of switches functioning, bandwidth management, jitter/latency control etc.

Customer Experience

• Monitor incoming 'call response time' to improve customer satisfaction.

Return on Investment