Soft-ex is a preferred partner and a key component in many telcos UC strategies, due to our agile and innovative solutions and our flexible support. Soft-ex has a long-standing track-record for delivering Value-Add Services to the Enterprise clients of CSPs around the globe. The Soft-ex platform is data source agnostic, requiring minimal integration with incumbent systems. We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile, fixed, VoIP and data. Our solutions integrate with Cisco HCS, Microsoft Skype for Business, Broadsoft, Mitel, Avaya and many more.
- Monitor and control spend on fixed and mobile calls.
- Allocate costs to departments/cost centres/individuals.
- Voice Security – discover instances of telephone fraud.
- Network capacity – does capacity match business requirements?
- Identify under utilised or zero usage extensions.
- Identify surplus trunks where customers are paying for unused lines.
- Examine trunk usage/call patterns–do they require extra capacity or can cost savings be achieved?
- How many incoming calls remain unanswered?
- Measure call handling efficiencies of incoming calls.
- Analyse the volume of calls routed to the operator.