Soft-ex provides an advanced user experience interface which enables the CSP to provide unified visibility on one or multiple bills via a fully transparent and easy to navigate portal. Soft-ex assists the CSP to optimise customer online engagement and enhance the customer experience with personalised billing, while delivering significant savings and efficiencies in billing costs and customer care. The solution has been developed based on validation from large internationally traded Enterprise customers, Service Providers and Business Process Outsourcers.
The system provides Consumer and Enterprise eBilling and an extensive selection of reports and analytics on fixed, mobile and data costs and usage. Observations and alerts are pushed out to the client and it is also possible to carry out trend analysis. Reports include Top Data Roamers, Premium Texts, Summary Cost Reports, Data Usage etc.