Benefits for the Mobile Operator

Benefits for the Telco

• Rapidly deploy analytics to profile enterprise customers and understand usage patterns
• Improved operator intelligence and profitability analysis by collecting missing data
• Self service tools to support customer care issues including billing, handset upgrade and service configuration
• Enhance customer experience and retention through engaging customers online (VAS)
• Better control over product rollouts and revenue forecasting
• Segment market for better tariff plans
• Import the data that is collected to existing BI solutions for further analysis.

• Analyse and report billing information across departments, location and individuals.
• Allow employees to tag calls and data usage for personal chargeback
• Review device information, change services, online  handset support (upgrades etc)
• View content purchases and usage history by employee
• Receive observations that highlight key changes or new services to the User
• Receive the bill on line and analyse in great detail
• Fixed mobile converged reporting
• Handset app to access portal.