We deliver analytic tools to the CSP sales and marketing teams to help them to understand and manage customers more effectively. According to the Yankee Group, “Soft-ex’s Optimiser TDI solution is well positioned because it simultaneously delivers real value to CSPs marketing and sales executives and their customers”.
Our Subscriber Data Intelligence engine delivers key performance indicators to the CSP across the selected range of enterprises or consumers, such as churn, services consumed, added subscribers, total revenue, total margins, ARPU etc.
The Account Manager Module provides the sales and marketing teams of the CSP with key reports on their relevant accounts at the touch of a button. This allows the account manager to have instant access to key information, so that they can better manage and tailor specific packages to the customer’s requirements.