Soft-ex is a leading supplier of Online Bill Presentment and Analytics solutions that provide unique online data intelligence for Communication Service Providers (CSPs) and their Enterprise and Consumer customers for fixed, mobile, data and IP/PABX communications. Headquartered in Ireland with offices in the UK and the Netherlands, we have customers and partners in over 90 countries globally. CSP key customers include Telefónica, BT, Three, Vodafone, KPN, and Telia. Key hosted voice enterprise customers include MNCs such as Microsoft, Nationwide, Lloyds, Shire and Prudential, to name but a few. We are also a recommended partner of Cisco, Microsoft, Broadsoft, Mitel & Avaya.

Founded in 1989, Soft-ex is now part of the WidePoint Group (NYSE:WYY), a leading provider of Managed Mobility Services (MMS) specializing in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.


We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile, fixed, VoIP and data – for Mobile operators and Fixed line carriers.

Soft-ex offers an innovative, user-friendly and scalable online bill presentment and analytics solution. Our solution can be deployed across a CSP’s entire customer base (consumers, businesses, government and wholesale) and across business segments including mobile, fixed and wholesale. Our Optimiser platform can be easily branded and can passively integrate with Billing & CRM solutions to generate physical or electronic personalised bills via a self-serve portal, mobile app, email, SMS etc.

 Billing Analytics & Online Bill Presentment

 UC reporting and drill-down analytics

 Full bill re-formats

 Personalised targeted bill messaging

 Device Management

 Enterprise chargeback/Policy Management

 Dashboard Observations – on usage, costs, bundles etc.

 CSP Account Management

 Operator Intelligence


 Easy integration with strategic partners

Enterprise Solutions

Our innovative Hosted Voice Solutions optimise all aspects of telecom data to provide centralised transparency, tangible intelligence and cost savings for enterprises, irrelevant of the source. Thereby reducing complexities, facilitating analysis and cost reductions from an enterprise-level right down to user-level… all at the touch of button.

Soft-ex are a flexible and dynamic supplier and our solutions are proven in the marketplace. Contact us to learn more.

 Online 24/7 fixed and mobile bill presentation

 Multi-carrier invoice validation and reconciliation

 Call usage patterns

 Call classification and tagging

 Invoice verification & Reconciliation analysis

 Charge back analysis

 Carrier utilisation & Business unit consumption reports

 Site comparisons and trend analysis

 Carrier inventory management

 Call auditing

 Zero usage infrastructure/Network detection

 Security alerts

 Interfaces to Cisco, Microsoft, Broadsoft, Avaya, Mitel