BT - Case Study
Unified Communications Visibility
BT wanted a partner that could combine agile and innovative software solutions for VAS and revenue generation along with flexible support and a responsive customer-oriented team. BT selected Soft-ex as a preferred partner and key component for their BT One Cloud global strategy. BT use the Soft-ex Optimiser solution to provide centralised fixed, mobile and data visibility to their corporate clients.
The system provides web based reporting with advanced drill-down. It also provides detailed analytics enabling BT’s customers to carry out trend analysis along with detailed reporting.
Soft-ex are a preferred partner and key component in our BT Hosted Unified Communications strategy due to their agile and innovative solutions and their flexible support. Soft-ex have a long-standing track-record within BT for VAS and revenue generation. Soft-ex complement our future growth strategy.
Will Haley, Head of OneCloud, BT
Key Business Objectives
Provide in-contract customers with competitive differentiator for FMC reporting.
Grow new corporate business opportunities with a proven BT HUCs solution.
Benefits to BT
Low touch solution with minimum BT resources.
Competitive differentiator for new business.
Improved customer experience and online engagement increasing loyalty.
Support contract management process.
Device and Policy Management.
Prebuilt ordering process.
Automated customer billing process.
Proven retention tool.
Benefits to BT Customers
Compelling ROI and attractive cost savings.
Unified visibility (fixed/mobile/data) and analytics on invoices, calls, infrastructure.
Online asset, policy and device management.
Hosted or onsite solution.
Integrations with Cisco, Avaya and Microsoft
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