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BT - Case Study

Unified Communications Visibility

BT wanted a partner that could combine agile and  innovative software solutions for VAS and revenue  generation along with flexible support and a  responsive customer-oriented team.  BT selected Soft-ex as a preferred partner and key  component for their BT One Cloud global strategy.  BT use the Soft-ex Optimiser solution to provide  centralised fixed, mobile and data visibility to their corporate clients.  

The system provides web based reporting with advanced drill-down. It also provides detailed analytics enabling BT’s customers to carry out trend analysis along with detailed reporting.

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Soft-ex are a preferred partner and key component in our BT Hosted Unified Communications strategy due to their agile and innovative solutions and their flexible support. Soft-ex have a long-standing track-record within BT for VAS and revenue generation. Soft-ex complement our future growth strategy.

Will Haley, Head of OneCloud, BT

Key Business Objectives

  • Provide in-contract customers with competitive differentiator for FMC reporting.

  • Grow new corporate business opportunities with a proven BT HUCs solution.

Benefits to BT

  • Low touch solution with minimum BT resources.

  • Competitive differentiator for new business.

  • Improved customer experience and online engagement increasing loyalty.

  • Support contract management process.

  • Device and Policy Management.

  • Prebuilt ordering process.

  • Automated customer billing process.

  • Proven retention tool.

Benefits to BT Customers

  • Compelling ROI and attractive cost savings.

  • Unified visibility (fixed/mobile/data) and analytics on invoices, calls, infrastructure.

  • Online asset, policy and device management.

  • Hosted or onsite solution.

  • Integrations with Cisco, Avaya and Microsoft

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