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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

Come see us at MWC 2020

Yes it’s that time of year again when MWC, the largest mobile event in the world, brings together the latest innovations and leading-edge technology alongside today’s most influential visionaries. From 24-27 February in Barcelona, you can learn all about the trends and Soft-ex will also be there!

Soft-ex has a significant global footprint in the CSP enterprise market with clients such as Telefonica, Three, eir, Virgin Media, Flexity and Liberty Global. At this year’s MWC, we will be showcasing our new Interactive Bill Presentment & Analytics solutions for Enterprises & Consumers. Our innovative, design-led solutions effectively enables CSPs to leverage and consolidate data from their existing billing systems and present personalised digital bills, reducing customer care costs and enhancing the overall customer experience.

If you are attending MWC 2020 in Barcelona and would like to see our solutions in action and learn how your organisation can benefit, simply email us sales@soft-ex.net regarding preferred meeting times and we will confirm.

Looking forward to seeing you at MWC 2020!

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Interactive Billing in 2020 - its all about Customer Experience.

As we enter this new decade of continued focus on enhancing Customer Experience (and knowing how difficult it is to retain existing customers, not to mention, how costly it is to win new ones!), we expect to see customer digital engagement headlining many CSP’s strategies.

The barriers to move from one supplier to another are steadily lowering and customers are voting with their feet when it comes to dissatisfaction over poor and complicated bill presentment, such as incorrect billing or a lack of transparency on charges or indeed hidden contract changes. Some CSPs do attempt to solve this problem in-house, by building internal platforms or incorporating the bill presentment as part of a much larger transformation project. Unfortunately however, evidence has proven that it is regularly underestimated the level of complexity involved in consolidating multiple billing feeds and the need for effective UX design-led platforms. By the time they get it to market, it’s often too late and the customer has moved on.

Personalising and simplifying digital billing communications enhances the customer experience by ensuring customers receive accurate and easy-to-follow bills. Proactive notifications on prorated charges, campaign roll-offs and end-of-contract notices, reduce inbound call centre costs and generate better customer engagement and loyalty. Transparency provided via interactive billing and personalised offers (based on previous usage or preferences) will deliver positive results in customer retention levels. Self-serve billing analytics, accessible by user-friendly dashboards, means that service providers can build that all-important customer trust, highlighting that there are no hidden costs or inaccurate charges, leading to longstanding relationships.

At Soft-ex, we deliver enhanced interactive billing experiences for the CSP’s b2b & b2c customers helping to retain customers and win new customers. Our innovative solutions are biller agnostic and we offer an alternative fast path to enhanced customer billing experience while de-risking a carrier’s digital transformation. We simplify the bill and make it customer-centric, getting the benefit to the customer faster, without the fuss.

For more information on Soft-ex Interactive Bill, visit www.soft-ex.net or contact sales@soft-ex.net

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WidePoint Partners with KoolSpan to Offer End-to-End Encryption for Phone Calls and Text Messages

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions and KoolSpan, the provider of TrustCall, have entered into a partnership through which WidePoint delivers KoolSpan’s cross-platform, end-to-end communication solution to WidePoint customers so that they can make phone calls and send text messages securely.

WidePoint has partnered with KoolSpan to resell TrustCall, the leading secure mobile communications platform to governments and enterprises globally that secures phone calls and messages with end-to-end encryption. TrustCall is an enterprise-grade solution that delivers high performance and HD quality encrypted audio and can be flexibly deployed via the cloud, on premise, or in hybrid form.

“KoolSpan’s TrustCall ensures that devices use end-to-end encryption for all communication paths, which is crucial to improving the security of global telecommunications networks,” said Jin Kang, WidePoint President and Chief Executive Officer. “By partnering with KoolSpan, we have immediately added a secure communication tool that is directly complementary to our product suite and a critical need for our federal and enterprise clients. We expect this partnership to give us an additional leg up over our competition as we continue to focus on expanding our presence as a leading provider of trusted mobility management services.”

Nigel Jones, KoolSpan’s Chief Executive Officer, stated: “WidePoint has a long history of successfully serving both federal agencies and enterprise clients, and by partnering with them, we’re able to leverage their reputation and relationships to serve a much broader customer base.”

“Global telecommunications networks are inherently insecure as has been well documented by cyber security experts in the U.S. Government and across the private sector. The threats, from surveillance of communications to theft of IP to corporate espionage, are posed by systemic vulnerabilities in the global telecommunications infrastructure that readily enable interception and monitoring of mobile communications, both voice and data,” said Elad Yoran, KoolSpan Executive Chairman. “The only viable solution to this problem is to use end-to-end (E2E) encryption for all communications. KoolSpan is excited to partner with WidePoint to provide TrustCall.“

About WidePoint
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

About KoolSpan
KoolSpan is a leading provider of robust, cross-platform, end-to-end communication security on smartphones globally. KoolSpan TrustCall delivers strong end-to-end (E2E) encryption for calls, text/chats on Android and iPhone devices. Customers include governments and enterprises in 60+ countries. TrustCall is FIPS 140-2 validated and has 33 issued patents with dozens pending. KoolSpan is privately held and based in Bethesda, Maryland. For more information, visit www.koolspan.com.

Investor Relations:
Gateway Investor Relations
Matt Glover or Charlie Schumacher
949-574-3860, WYY@gatewayir.com

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