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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

Soft-ex to attend Mobile World Congress 2019 in Barcelona

Soft-ex will be attending MWC February 26-28 2019 in Barcelona. Ian Sparling, chief executive officer at Soft-ex, commented, “Soft-ex has a significant global footprint in the CSP enterprise market with clients such as Telefonica, Three, eir, Virgin Media, Flexity and Liberty Global. At this year’s MWC, we will be showcasing our new Interactive Bill Presentment & Analytics solutions for Enterprises & Consumers. Our innovative, design-led solutions effectively enables CSPs to leverage and consolidate data from their existing systems to electronically present personalised bills to the customer, enhancing the overall customer experience.”

If you are attending MWC 2019 in Barcelona and would like to see our solutions and learn how your organisation can benefit, simply email us sales@soft-ex.net regarding preferred meeting times and we will confirm.

Looking forward to seeing you at MWC 2019!

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Soft-ex sponsor Global CEM Telecom Summit 2019 in London

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience is forcing operators to move towards a blended, data led, customer focused business strategy. Moreover, CX is predicted to become the single greatest purchasing indicator for most consumers by 2020, providing telecoms with an incredible opportunity to differentiate themselves from competitors and catch up to the rest of the market.

Join Soft-ex at the Global CEM Summit 29 - 31 January, 2019 at the Novotel London West, London, United Kingdom, to gain the skills and knowledge needed to prepare for the new era of customer experience. Benefit from the insights of 100+ of the Global CEM elite, with 50+ operators and MVNOs combined experience in innovating and driving customer-centric change. Learn how Soft-ex with our Interactive Billing Communications platform, delivers a key element in the CEM ecosystem for CSPs.

To arrange a demo, simply email: sales@soft-ex.net

We look forward to seeing you there!

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CSG & Soft-ex sign Global Strategic Contract for CCM

CSG & Soft-ex have recently signed a strategic global contract to deliver a joint Customer Communications Management (CCM) market proposition platform to existing and new CSG clients.

Together CSG & Soft-ex are delivering an omni-channel digital billing communications and analytics solution which will enhance the customer experience and significantly reduce customer care costs. Commenting on the partnership agreement, Ian Sparling, ceo at Soft-ex said, "As Service Providers evolve into Digital Service Providers (DSPs), the need to deliver digital interactive bills and increase online adoption is growing and this integrated solution from CSG and Soft-ex will leverage this powerful touch-point for the DSP to its B2B & B2C customers".

CSG’s CCM offering combined with Soft-ex’s solution will positively impact how DSPs communicate with their customers and improve customer loyalty and retention. This compelling joint proposition will also allow customers to use the one thing that customers read -the bill, as a targeted advertising and lead generation tool. We are very excited to be partnering with CSG and adapting to the markets' rapidly changing demands.

For more information on this, please visit www.csgi.com/partners

About Soft-ex

Soft-ex, a subsidiary of WidePoint, is a leading supplier of Digital Bill Presentment & Analytics solutions that provide unique online personalized billing communications and billing intelligence to enhance customer experience for Communication Service Providers (CSPs) and their Enterprise & Consumer clients across all IOT services (including wireline, wireless, PABX, TV and broadband). We have customers and partners in over 90 countries globally. Our customers include Telefónica, BT, eir, Three, KPN, Capita & Liberty Global, to name but a few.  For more information, visit www.soft-ex.net

About CSG

CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iFlix, MTN, TalkTalk, Telefónica, Telstra and Verizon. For more information, visit www.csgi.com.

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