Soft-ex launch next generation of RingMaster to manage changes in work practices post Covid
RingMaster Version 6.1 launched with new innovative dashboard delivering advanced telecom performance, infrastructure and cost reporting on Unified Comms
WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specialising in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications, has launched its next generation RingMaster Version 6.1 providing Analytics on UC & Collaboration to cater for the new norm in work practices post Covid.
How we now work and communicate in the new norm has put significant focus on infrastructure and performance optimisation for enterprises. For example, the requirement to manage gateway utilisation for higher remote traffic and providing capacity warnings has become critical. Equally unused licences and handsets in offices need to be either reallocated or switched off. Given the new landscape in which we find ourselves, there is also increased focus on dashboard design and navigation for ease of transparency. Enhanced visualisation of inventory and infrastructure is also in high demand in the current work environment e.g. how jabber clients/devices are being used, by whom and where etc.
The latest release of RingMaster Version 6.1 offers a completely new and innovative user interface with a widget driven dashboard delivering enhanced analytics, navigation and user experience. The configurable solution delivers granular visibility on performance, infrastructure and costs to enterprise and public sector customers. RingMaster Version 6.1 integrates with all major UC platforms such as Cisco, Microsoft, Avaya, Broadsoft, Unify and Mitel. This next generation of RingMaster will enable end users to drill down and report on user adoption levels of UC and measure and analyse key performance indicators such as voice,video, messaging, desktop sharing and gateway utilisation. RingMaster Version 6.1 also provides a solution for optimising targets for call handling, operator staffing levels, failed calls, hunt group response times and incoming call response times in customer-facing departments.
Ian Sparling, CEO of Soft-ex, commented, “Infrastructure and performance optimisation has become increasingly important post Covid with a huge focus for Communication Service Providers (CSPs) on customer retention and compliance. Our solutions proactively push the information out to the enterprise end-user, so they can make decisions intuitively and quickly, when needed to operate optimally from an infrastructure and performance perspective”. Sparling added, “We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile,fixed, VoIP and data. Our new release of RingMaster delivers a completely new and improved user experience delivering enhanced graphics, widgets and self-serve analytics”.
Soft-ex, part of the WidePoint Group, is a leading global supplier of Digital Billing Communications solutions. They assist Digital Service Providers to deliver interactive digital bill presentment and analytics, which leads to enhanced customer experience and reduced billing and customer care costs. They not only deliver intelligence to the end user regarding costs and usage analysis, but also deliver Subscriber Data Intelligence to the DSP. Soft-ex is headquartered in Ireland with offices in the UK and the Netherlands, and customers and partners in over 90 countries globally. For more information, visit www.soft-ex.net
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management,mobile management, identity management, and digital billing and analytics. For more information, visit www.widepoint.com