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Optimizing Digital Billing Communications & UC Analytics

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Our Solutions

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience, reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC Analytics solutions to optimize infrastructure, performance and costs for collaboration.

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Analytics we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few! We also integrate with SBCs to deliver value-add to enterprises.

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Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Analytics solution to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Banner Advertising for Upselling

Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

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Recent Posts

The Recent Soft-ex-Three UK Launch Represents a Wider Trend

Telcos worldwide are looking more and more to billing communications as a way to increase customer engagement, according to a recent article in UC Today.

A little over a month ago, Analytics & Billing as a Service (ABaaS) provider Soft-ex launched its new Three Analyst platform together with major UK Telco Three UK. The digital billing communications and analytics platform is Soft-ex’s most recent ABaaS offering, and a significant component of Three UK’s new business costumers portfolio, Three Business Adapt.

The new platform is designed to provide Three’s business customers with a host of useful features, such as tracking mobile usage and spend, giving valuable bill insights through a self-serve portal, and generating and sending out reports straight to clients.  

But other than just being a useful addition to Three’s business suite, the recent collaboration between the two companies represents a trend: As the market is constantly shifting, telcos need new ways to cater to their customers’ evolving needs and engage them online, making the bill a powerful tool.  

“In an ever-changing business landscape, enterprises need solutions that adapt to the way we now all work,” said Jin Kang, Chief Executive Officer of WidePoint Corporation, Soft-ex’s parent company. According to Kang, the acceleration of digitalisation has cause Digital Service Providers to focus more of their attention on effective customer engagement, which also means improving billing communications and self-serve portals for their customers. “Soft-ex, together with Three UK, provides a best-in-class customer engagement platform for their business clients, and enhances Widepoint’s positioning with enterprise clients,” he said.

The new platform should definitely be a significant USP for Three, which was also reflected in a recent statement by Snehal Bhudia, Director of Business Propositions and Go to Market at Three UK. “The Three Analyst portal, with its innovative, integrated analytics dashboard, is a core value-add service of Three Business Adapt,” he said. “This partnership between Three and Soft-ex delivers a competitive differentiator, allowing businesses to control usage and spending with a simple and digital customer experience.”

Soft-ex CEO, Ian Sparling, added: “Our solution will optimise Three UK’s customer online engagement, while also delivering internal efficiencies. We look forward to growing this relationship and will continue to introduce a range of new initiatives to ensure that Three Analyst remains the market’s leading solution.”

This move by Soft-ex and Three UK represents a larger, global need among business clients for getting something extra from telco providers, mostly in the form of increased transparency and in-depth insights, allowing business optimization and in turn increasing loyalty to telcos.

For more information on this and other Soft-ex solutions, visit the Soft-ex website.

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Soft-ex Launches Three Analyst with Three UK to Deliver Soft-ex's Innovative Digital Bill Presentment and Analytics Solution

WidePoint Corporation (NYSE American:WYY), the innovative technology Managed Solution Provider (MSP) specializing in Identity and Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Analytics & Billing as a Service (ABaaS), and IT as a Service (ITaaS), announced today that its subsidiary Soft-ex Communications has launched its Three Analyst platform with Three UK.

Soft-ex is now delivering its latest digital billing communications and analytics platform, Three Analyst, as an integral offering in the new Three Business Adapt portfolio, to Three UK's business customers. The platform is designed to provide Three's customers with the ability to track mobile usage and spend. It also gives bill insights to take control of communications spend via a self-serve portal and offers the option to have reports delivered straight to the clients' inbox.

"We are delighted to be working with Three UK as they recently chose our very latest design-led digital bill presentment and analytics solution," said Ian Sparling, Chief Executive Officer at Soft-ex. "Our solution will optimise customer online engagement while also delivering internal efficiencies. We look forward to growing this relationship and will continue to introduce a range of new initiatives to ensure that Three Analyst remains the market's leading solution."

Commenting for Three UK, Snehal Bhudia, Director of Business Propositions and Go To Market said, "Three Business Adapt provides businesses with an adaptable, scalable solution that's simple to use and gives much-needed cost certainty. A core value-add service of Three Business Adapt is the Three Analyst portal with its innovative, integrated analytics dashboard. This partnership between Three and Soft-ex delivers a competitive differentiator, allowing businesses to control usage and spending with a simple and digital customer experience.

Jin Kang, WidePoint's CEO, stated, "In an ever-changing business landscape, enterprises need solutions that adapt to the way we now work. With the acceleration of digitalisation, DSPs (Digital Service Providers) are now intently focused on more effective customer engagement, and that includes enhancing billing communications and self-serve portals. Soft-ex, together with Three UK, provides a best-in-class customer engagement platform for their business clients, and enhances WidePoint's positioning with enterprise clients."

About Three UK

Three UK launched in 2003 as the UK's first 3G only network, laying its foundations as the network that was born to be different. Today Three is a connectivity company that connects people to people, people to things and things to things and has 9.6 million customers. The Three network today covers 99% of the UK population and carries 28% of the UK's mobile data traffic. Three launched 5G in August 2019, is the largest holder of spectrum in the UK and has been recognised by Ookla as having the UK's fastest 5G network. Three is the only operator able to meet the International Telecoms Union (ITU) 2020 standard of 100MHz of contiguous spectrum for full 5G services. Three is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries. Three UK employs more than 4,800 people across offices in Reading and Glasgow and 311 retail stores.

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SaaS-based Analytics & Billing as a Service (ABaaS) that provide unique online data intelligence for Digital Service Providers and their Business & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, Soft-ex is proud to serve our clients and partners across the globe. For more information, visit soft-ex.net.

About WidePoint

WidePoint Corporation (NYSE American:WYY) is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity and Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service (ITaaS), Cloud Security, and Analytics & Billing as a Service (ABaaS). For more information, visit widepoint.com.

WidePoint Investor Relations:

Gateway Group, Inc.
Matt Glover or John Yi
949-574-3860
WYY@gatewayir.com

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WidePoint Awarded More than $53.2 Million in Contracts During the Second Quarter of 2022

WidePoint Corporation (NYSE American:WYY), the innovative technology Managed Solution Provider (MSP) specializing in Identity and Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Digital Billing & Analytics, and IT as a Service (ITaaS), announced today that it was awarded more than $53.2 million in contracts during the second quarter of 2022.

Jin Kang, WidePoint's CEO, stated: "In the second quarter of 2022, WidePoint saw more than 50 contractual actions including new awards, renewals, contract extensions and exercised option periods for our Identity and Access Management (IAM), Telecom Expense Management (TEM) and Managed Mobility Services (MMS), and IT as a Service (ITaaS) solutions. The quarter also reinforced the synergies across our divisions with cross-selling awards. Our focus on the commercial sector, with ITA taking the lead, is also producing contract wins and an expanding pipeline."

Highlights include:

  • 33 actions under the DHS CWMS 2.0 IDIQ contract including, among others:
  • U.S. Department of Homeland Security Headquarters
  • The U.S. Coast Guard (only includes funding for 2022)
  • Transportation Security Administration
  • U.S. Immigration and Customs Enforcement
  • U.S. Customs and Border Protection
  • U.S. Courts
  • ITaaS contract award for three years with a U.S. Financial Institution
  • ITaaS contract award for three years with an American professional organization dedicated to higher education

Jason Holloway, WidePoint's Chief Sales and Marketing Officer, added: "WidePoint is excited by how DHS components are utilizing the CWMS 2.0 IDIQ contract. These organizations are providing new opportunities for our technology solutions. Q2 was also marked by increased interest in our IAM credentialing solutions. New pilot programs initiated in Q2 are underway; we are seeing that work come to fruition here in the third quarter."

About WidePoint

WidePoint Corporation (NYSE American:WYY) is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity and Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service (ITaaS), Cloud Security, and Digital Billing & Analytics. For more information, visit widepoint.com.

Investor Relations:
Gateway Investor Relations
Matt Glover or John Yi
949-574-3860, WYY@gatewayir.com

SOURCE: WidePoint Corporation

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