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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

WidePoint Awarded $5.3 Million in Federal Government Contract Renewals and Modifications

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, has received multiple renewals and modifications to existing contracts with current federal government customers, with the aggregate value totaling approximately $5.3 million.

Included in the contract renewals and modifications are a six-month extension for both wireless and wireline services with a current customer; and modifications for increased support of wireless services, equipment, and accessory purchases for lines of service from two separate customers. WidePoint expects to recognize all revenues from these modifications over the next twelve months.

“The contract renewals and modifications we received from current federal customers validate both the quality of our Trusted Mobility Management, or TM2, framework and our ability to maintain excellent relationships with our customers by providing first-rate service and effective solutions,” said Jin Kang, WidePoint CEO. “These modifications indicate that our cross-selling and up-selling tactics continue to be effective and that we’re able to negotiate favorable contract renewals. We look forward to capitalizing on this momentum as we continue to expand our footprint in the federal space and build on our growing success and prospects in the commercial markets.”

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and bill presentment and analytics. For more information, visit widepoint.com.

Investor Relations:

Matt Glover and Charlie Schumacher

Gateway Investor Relations

(949) 574-3860

WYY@gatewayir.com

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WidePoint Subsidiary Soft-ex Awarded $6 Million Contract Renewal with Global CSP

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, announced today that a global communications service provider (CSP) has renewed its contract with WidePoint’s subsidiary, Soft-ex Communications Ltd. The contract renewal is scheduled to last three years and is valued at $6.0 million.

Under the agreement, Soft-ex will deliver its Optimiser solution, which consists of both cloud and onsite telecom analytics solutions, to all business segments of the CSP’s global client base. This client base includes government and multinational corporations and consists of new as well as current clients already benefitting from deployments of the Soft-ex hosted solution.

“Soft-ex has a long-standing track-record of working with global CSPs to deliver value-add services to their customer base,” said Ian Sparling, President and Chief Executive Officer at Soft-ex and WidePoint Interim CFO. “Our solutions benefit these customers by giving them access to a unified communications reporting and analytics platform. Optimiser consolidates their information and enables them to better understand and manage telecom costs, infrastructure and performance. The added insight increases efficiency and ultimately results in a compelling ROI for the enterprise customer.”

Jin Kang, WidePoint CEO, added: “This contract renewal with a key strategic partner both proves the complementary nature of our solutions with CSP cloud platforms and serves as a testament to the success of our commercial alliance. The combination of this contract and the recent denial of the protest of the NASA NEST award provides us with solid momentum going into the second half of 2019. We look forward to the next phase of working with this strategic partner and the positive impact this relationship will have on our business as we collaborate on technologies and innovative solutions and target new, joint opportunities.”

About Soft-ex

Soft-ex Communications Ltd., a subsidiary of WidePoint, is a leading supplier of Interactive Billing & Analytics solutions that provide unique online data intelligence for CSPs and Enterprises for IOT (including fixed, mobile, PABX and data communications). Soft-ex has customers and partners in over 90 countries globally. Customers include British Telecom (BT), eir, Three, Liberty Global, Capita, BASF, Lloyds, Royal Bank of Scotland (RBS), Standard Life and Unilever, among many others. For more information, visit www.soft-ex.net.

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and bill presentment and analytics. For more information, visit widepoint.com.

Investor Relations:

Matt Glover and Charlie Schumacher

Gateway Investor Relations

(949) 574-3860

WYY@gatewayir.com

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Soft-ex presenting and exhibiting at annual CEM in Telecoms event in Washington DC

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience is forcing operators to move towards a blended, data led, customer focused business strategy. Moreover, CX is predicted to become the single greatest purchasing indicator for most consumers by 2020, providing telecoms with an incredible opportunity to differentiate themselves from competitors and catch up to the rest of the market.

Join Soft-ex at the Americas CEM Summit June 18-19, 2019 at the Marriott Marquis in Washington DC, to gain the skills and knowledge needed to prepare for the new era of customer experience. Benefit from the insights of 100+ of the Global CEM elite, with 50+ operators and MVNOs combined experience in innovating and driving customer-centric change. Learn how Soft-ex with our Interactive Billing Communications platform, delivers a key element in the CEM ecosystem for CSPs.

To arrange a demo, simply email: sales@soft-ex.net

We look forward to seeing you there!

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