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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

Why CSPs are investing to transform bill communications

Recent research from industry analysts Omnisperience found that 84% of communications service providers (CSPs) intend to invest in improving their bill communications. But what are bill communications and what needs to change?

The perception of bills is that they are very simple demands for payment generated by legacy billing systems. They have been historically generic, paper-based, and often delivered with a tone of voice that was at best officious and, at times, intimidating. Increasing amounts of information have also been added to bill documentation to fulfil the requirements mandated by regulators as well as to meet the needs of CSPs themselves. The resulting presentation of the bill, while accurate, has been hard to decipher, and not very interesting.

 

Current bill formats are costing CSPs money

As many as three quarters (75%) of the CSPs involved in the Omnisperience study thought that their bill presentation wasn't clear enough, resulting in customers having to contact call centres for an explanation. This is both expensive to manage and detrimental to the customer experience.

 

On top of this, legacy bills can also drive a range of negative emotional responses in customers including: bill dread -where a negative billing experience exacerbates a fear response when a new bill arrives; bill shock – where customers discover that the bill is far bigger than expected, resulting in fear, anxiety and frustration; and bill apathy – where bills are always the same. This latter factor can often result in customers putting the bill aside without even looking at it, further cultivating a 'zero engagement' scenario.

 

While CSPs have tried to meet customers’ needs for a more digital experience, these initiatives have often been little more than a digital representation of legacy paper bills, i.e. it's the same information but delivered via online portals or emailed as PDFs.

 

Towards value-added billing

The good news is that legacy bills – both paper and digital – are finally evolving. With greater analytical capabilities (92% of CSPs intend to add analytical and reporting capabilities) and better designs (83% are going to improve the look and feel of bills) bills are set to become an effective mid-lifecycle customer communications asset rather than just a dull demand for payment.

 

Enhanced bill communications can help customers (be they enterprise, SME, micro, or even a household) to understand what they use as well as how their usage and services are aligned. And by including expanded explanations on one bill – such as charging and usage parameters for example –  there will be fewer instances of multiple bill generation.

 

Also evolving is the personalised tone of voice to help encourage engagement, and the addition of demonstrable value,rather than just listing the cost of services. This kind of progress can enable the bill to be rapidly adapted to embrace future initiatives such as 5G, or new packages aimed at gig economy or homeworkers. It will also transform the bill into a platform to recommend new products and services that are tailored to the customer based on previous patterns of behaviour.

For more information email sales@soft-ex.net

 

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WidePoint Awarded $1.5 Million in Commercial TM2 Contracts

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, today reported that the company recorded $1.5 million in commercial contracts for Telecom Expense Management and Mobility Managed Services in the second quarter of 2020. Contracts were secured from leading health care, technology, fast food and real estate corporations.

“Expanding more into the commercial space has been an important strategic initiative, and we’re therefore very encouraged to see our commercial TM2 business continue to grow in the face of the coronavirus pandemic,” said Jin Kang, WidePoint’s president and CEO. “As companies continue to adjust their work environments in response to the pandemic, some of the many enhancements they’re pursuing include enterprise management solutions to increase accountability and further enable their mobile workforce. Our solutions help these organizations, whether they be government enterprises or Fortune 100, to maximize telecom and mobile resources. These trends have been helping drive our business forward over the past few months, and we’re very encouraged to see them also contribute towards the achievement of one of our primary goals: increasing our presence in the commercial space.”

About WidePoint
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, managed mobility services, identity management, and digital billing and analytics. For more information, visit widepoint.com.

Investor Relations:
Gateway Investor Relations, Matt Glover or Charlie Schumacher
949-574-3860
WYY@gatewayir.com

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WidePoint Awarded New Contract for TEM Services from the Virginia Alcoholic Beverage Control Authority

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, today reported that the company secured a new contract from the Virginia Alcoholic Beverage Control Authority (Virginia ABC) to provide the agency with Telecom Expense Management (TEM) services. The contract term is for one year, contains four additional one-year renewal periods, and has a total contract value of approximately $1.2 million.

Virginia ABC and its nearly 4,000 employees serve the Commonwealth of Virginia as an independent political subdivision. Virginia ABC is one of 11 public safety agencies working with the Secretariat of Public Safety and Homeland Security.

“Virginia ABC is a leading revenue producer for the Commonwealth and a source of future growth for Virginia, WidePoint’s home state,” said Jin Kang, WidePoint’s president and CEO. “It is encouraging to see that an innovative organization such as Virginia ABC is not letting the challenges of the coronavirus pandemic impede its vision for enhanced accountability and inventory management. As government agencies across the country look for ways to save money and save jobs, Virginia ABC is leading the way, and WidePoint is providing the telecom and mobile management solutions that deliver meaningful results.”

About WidePoint
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, managed mobility services, identity management, and digital billing and analytics. For more information, visit widepoint.com.

Investor Relations:
Gateway Investor Relations, Matt Glover or Charlie Schumacher
949-574-3860, WYY@gatewayir.com

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