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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

Soft-ex announce launch of our new Digital Billing & Analytics UX for B2C

Soft-ex are delighted to announce the launch of our new Digital Billing & Analytics UX for B2C.

This highly innovative portal is easier to navigate and offers drill-down on all services. What’s more, we push personalized billing notifications real-time, so that consumers don’t experience any bill shock!

Key features:

-              Simplified and transparent billing communications

-              Line item descriptions with click-thru to see what’s causing changes to this month’s bill

-              Personalization with banner advertising and discounts

-              Prorating for on-boarding new subscribers and services - all clearly explained upfront.

-              Usage trends with easy to follow graphs

-              Consolidated billing from multiple billing platforms

-              Easy to implement, low-touch integration for speed-to-market.

This platform delivers an enhanced customer experience, reduces inbound calls to the CSPs call centres and happier, more informed customers. That’s why companies like Telefonica, BT, Liberty Global and Three are using Soft-ex.

If you would like to learn how to increase loyalty and retain customers more effectively via the online bill, then contact us today to organize a demonstration of this agile and innovative solution in action. Simply email sales@soft-ex.net.

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WidePoint Successfully Implements ITMS™ Instance within the AWS GovCloud (US)

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, has successfully implemented its proprietary Intelligent Telecommunications Management System Platform (ITMS™) in the AWS GovCloud (US).

The AWS GovCloud (US) is an AWS Region designed to address the specific regulatory and compliance requirements of U.S. government agencies at the federal, state, and local levels, as well as those of contractors, educational institutions, and other U.S. customers that run sensitive workloads in the cloud. Beyond the assurance programs applicable to all AWS Regions, the AWS GovCloud (US) Region allows customers to adhere to U.S. International Traffic in Arms Regulations (ITAR), Federal Risk and Authorization Management Program (FedRAMP), and Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) Impact Levels 2, 4, and 5.

“Migrating to the AWS GovCloud is the first step in our pursuit of a FedRAMP certification for WidePoint’s ITMS™ platform,” stated Todd Dzyak, President and CEO of WidePoint Integrated Solutions Corp. “FedRAMP is the new standard for government-wide mission-enabling, secure, and cost effective cloud-based IT solutions. This initial implementation of ITMS™ in the AWS GovCloud is a first for our industry and definitively positions WidePoint’s TM2 solutions ahead of the competition as it is the only solution to fully align with the new federal policies.”

Jin Kang, Chief Executive Officer and President of WidePoint Corporation, added: “By moving to the most secure, cloud hosting solution available, we are in an even stronger position to expand existing client relationships and add new customers. Additionally, attaining FedRAMP compliance will increase our operational efficiency. Once we complete the FedRAMP certification and accreditation and move all federal clients to the new platform, we will be able to leverage the FedRAMP Authority to Operate (ATO) across all government clients. We will no longer be required to pursue separate ATO’s with each individual agency, which will make our processes significantly more efficient. We believe this move will provide greater leverage to our operating model and will increase the competitive advantage we already reap from our long list of credentials and accreditations.”

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and bill presentment and analytics. For more information, visit widepoint.com.

Investor Relations:

Liolios

Matt Glover or Charlie Schumacher

949-574-3860, WYY@liolios.com

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WidePoint to Present at Sidoti Spring 2019 Investor Conference on March 28, 2019

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, has been invited to present at the Sidoti & Company Spring 2019 Investor Conference, which is being held on March 28, 2019 at the Marriott Marquis, Times Square in New York City.

WidePoint management is scheduled to present at 9:10 a.m. Eastern time (6:10 a.m. Pacific time) in Estate 5, the Gotham Room. The presentation will be webcast live and made available for replay here. Management will also hold one-on-one meetings with investors and analysts at the conference.

To receive additional information or to schedule a one-on-one meeting with WidePoint management, please contact Liolios at WYY@liolios.com or 949-574-3860.

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and bill presentment and analytics. For more information, visit widepoint.com.

Investor Relations:

Liolios

Matt Glover or Charlie Schumacher

949-574-3860

WYY@liolios.com

READ MORE

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