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Optimizing Digital Billing Communications & UC Analytics

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Our Solutions

At Soft-ex we assist Digital Service Providers (DSPs) & UC Hosted Voice Providers to enhance customer experience, reduce billing and customer care costs, whilst also improving collaboration, with our interactive billing communications and unified comms analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Analytics we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few!

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Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Analytics solution to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

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Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

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Recent Posts

Soft-ex launched in Microsoft Azure & App Marketplace for their innovative UC Analytics & Billing Solution

Soft-ex, a subsidiary of WidePoint Corporation (NYSE American: WYY), a leading provider of Trusted Mobility Management (TM2), announced today that it has been accepted by Microsoft onto their Azure & App Marketplace.

 

The Microsoft commercial marketplace is a catalog of solutions from global independent software vendor (ISV) partners,  available in more than 100 countries and regions. The Microsoft commercial marketplace has two online stores: Microsoft AppSource and Azure Marketplace. Microsoft AppSource contains business solutions and Azure Marketplace contains IT solutions.  The Soft-ex solution is now launched within each marketplace providing Microsoft Teams customers with UC Analytics & Billing solutions to assist them optimise adoption; customer experience; costs and quality of service.

 

“Our SAAS platform provides centralised visibility and advanced self-serve analytics for Microsoft customers to help them more effectively manage their unified comms infrastructure, performance and costs”, said Ian Sparling, chief executive officer at Soft-ex. “During these challenging times and the new ways in which we all work and communicate, our newly design-led UX portal will help enterprises to improve collaboration and efficiencies via a ‘single pane of glass’ dashboard. We look forward to a successful relationship with Microsoft and to delivering to their global clients solutions that ensure they get the best out of their Teams environment.”

 

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SAAS based Digital Billing and Analytics solutions that provide unique online data intelligence for Digital Service Providers and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we have customers and partners in over 70 countries globally. For more information, visit www.soft-ex.net.

 

About WidePoint
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

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UC Providers and Enterprises Win with Soft-ex

Check out the latest interview with Ian Lindsay, SVP Sales at Soft-ex with UC Today on "Bill visibility and drilldown analytics that increase customer retention, reduce costs and help deal with multi-platform environments".

COVID has driven a massive change in the market, taking place in a very short period of time. Both UC providers and enterprises using UC solutions are still trying to adjust to this transformation, and one of the things requiring renewed attention is the bill.

“The bill has never changed so quickly and so much in its entire life,” notes Ian Lindsay, SVP Sales at Soft-ex.

This change triggers a profound need for intelligent billing tools, which allow a better understanding of what companies are actually paying for. Or in one word: visibility.

The Soft-ex solution is all about that visibility – providing interactive billing and analytics to UC providers and carriers, which in turn use it to present the bill to their customers.

You can read the full article here

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Soft-ex Contracts with Three Ireland (Hutchison) Limited to Deliver Soft-ex’s Latest Innovative Digital Billing and Analytics Solution

WidePoint Corporation (NYSE American: WYY), a leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications has signed a new contract with Three Ireland (Hutchison) Limited.

 

Under the agreement, Soft-ex will deliver its latest digital billing platform, Three Analyst, to Three Ireland’s enterprise customers. The platform is designed to provide Three’s customers with complete insight into, and the ability to effectively manage, their unified telecom costs.

 

“Three Ireland (Hutchison) Limited is a longstanding customer of Soft-ex, and under this new contract, we will be providing them with the very latest design-led digital billing and analytics solution,” said Ian Sparling, chief executive officer at Soft-ex. “Our UX portal will optimize customer online engagement while also delivering internal efficiencies. We look forward to continuing to expand this successful relationship and will continue to introduce a range of new initiatives to ensure that Three Analyst remains the market’s leading solution.”

 

Commenting for Three Ireland (Hutchison) Limited, Ciara O’Reilly, the head of product, propositions & operations, said, “At Three, one of our key priorities is to deliver innovation and the best customer journey experience. We view Soft-ex’s solution as a core value-added service, a competitive differentiator, and a key component of our digital engagement program. It offers a dynamic user interface for interactive billing and self-serve analytics and delivers an enhanced user experience that meets the changing needs of our business clients.”

 

Jin Kang, chief executive officer of WidePoint Corporation, stated, “The current global situation has sped up digitalization efforts, increasing the demand for our solutions from commercial enterprises. DSPs (Digital Service Providers) are now intently focused on more effective customer collaboration, and that includes enhancing the billing process. As Soft-ex expands its relationship with Three Ireland (Hutchison) Limited, it increases tangible ROI for them, provides a best-in-class customer engagement platform for their business clients, and enhances WidePoint’s positioning with enterprise clients.”

 

About Three

Three is one of Ireland’s leading mobile operators with 35% market share and almost 2.4 million customers (as of August 2020). Three’s network is built for data with 99% 4Gcoverage and carries over 68% of all mobile data on its network, more than all other operators combined. Three has recently launched its 5G network which is available to customers in every county.

Three is 100%owned by renowned multinational technology innovator CK Hutchison Holdings (CK Hutchison). Its diverse businesses employ approximately 300,000 people in over 50 countries worldwide.CK Hutchison has five core businesses - ports and related services, retail, infrastructure, energy, and telecommunications.

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SAAS based Digital Billing and Analytics solutions that provide unique online data intelligence for DSPs and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we have customers and partners in over 70 countries globally. For more information, visit www.soft-ex.net.

 

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

 

Investor Relations:
Gateway Investor Relations
Matt Glover or Charlie Schumacher
949-574-3860
WYY@gatewayir.com

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