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Optimizing Digital Billing Communications for Service Providers

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Our Solution

At Soft-ex we assist Digital Service Providers (DSPs) to enhance customer experience and reduce billing and customer costs with our innovative and interactive billing communications and analytics solutions.

Our solutions deliver tangible results by consolidating and leveraging existing billing and CRM systems. You don’t need to replace them, we seamlessly integrate with them to deliver that all important touchpoint of interactive billing communication to your customers. Customers can view and analyze their bills online via our advanced self-serve UX (User Experience) portal 24/7.

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Key Value Proposition

Soft-ex solutions empower you to influence the one communication that the customer will read - the bill and turn it into a positive, interactive and online engagement tool.

Off the shelf, market proven Digital Billing Comms solution for B2B & B2C

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

Unique Subscriber Data Intelligence

Reduced Billing Costs

Reduced Customer Care Costs

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Segmented Profiling

Banner Advertising for Upselling  

Advanced Data Analytics

We collect data from multiple Billing & CRM Systems and present a digital and interactive bill across all IoT services, whether it’s TV, Internet, Voice or Data

Recent Posts

WidePoint Corporation Teams with Leidos on NASA NEST Contract Award

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, has partnered with Leidos (NYSE: LDOS), a FORTUNE® 500 science and technology leader, to support its recently awarded contract with NASA to provide information technology end-user services to support the agency's mission.

NASA’s End-user Services & Technologies (NEST) contract is a single award, firm-fixed-price, indefinite delivery/indefinite quantity (IDIQ) contract. The contract has a two-year, three-month base period followed by a two-year option, a one-year option, and five one-year award term options. Work will be performed at 10 NASA centers nationwide.

The NEST contract establishes a long-term outsourcing arrangement with the commercial sector to provide and manage the majority of NASA's personal computing hardware, supporting infrastructure, agency standard software, mobile IT services, help-desk support, and other associated end-user services. Widepoint will manage the entirety of NASA’s mobile services and provide the associated telecom expense management services, including 24/7 help desk, for more than 20,000 devices over 10 separate accounts.

“Leidos’s vision for this contract and the company’s track record of excellence made joining this team an exciting opportunity for WidePoint,” said Jin Kang, Chief Executive Officer and President of WidePoint Corporation. “Strategic partnerships have and continue to be an important growth driver for WidePoint as they enable us to penetrate new markets, diversify and increase our customer base, and improve our already strong reputation. We are honored to be on the Leidos team, and we look forward to supporting NASA’s critical mission with WidePoint’s TM2 solutions and realizing the many benefits this partnership will have for all parties involved.”

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit

Matt Glover and Charlie Schumacher

Liolios | Investor Relations

(949) 574-3860


Soft-ex to attend Mobile World Congress 2019 in Barcelona

Soft-ex will be attending MWC February 26-28 2019 in Barcelona. Ian Sparling, chief executive officer at Soft-ex, commented, “Soft-ex has a significant global footprint in the CSP enterprise market with clients such as Telefonica, Three, eir, Virgin Media, Flexity and Liberty Global. At this year’s MWC, we will be showcasing our new Interactive Bill Presentment & Analytics solutions for Enterprises & Consumers. Our innovative, design-led solutions effectively enables CSPs to leverage and consolidate data from their existing systems to electronically present personalised bills to the customer, enhancing the overall customer experience.”

If you are attending MWC 2019 in Barcelona and would like to see our solutions and learn how your organisation can benefit, simply email us regarding preferred meeting times and we will confirm.

Looking forward to seeing you at MWC 2019!


Soft-ex sponsor Global CEM Telecom Summit 2019 in London

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience is forcing operators to move towards a blended, data led, customer focused business strategy. Moreover, CX is predicted to become the single greatest purchasing indicator for most consumers by 2020, providing telecoms with an incredible opportunity to differentiate themselves from competitors and catch up to the rest of the market.

Join Soft-ex at the Global CEM Summit 29 - 31 January, 2019 at the Novotel London West, London, United Kingdom, to gain the skills and knowledge needed to prepare for the new era of customer experience. Benefit from the insights of 100+ of the Global CEM elite, with 50+ operators and MVNOs combined experience in innovating and driving customer-centric change. Learn how Soft-ex with our Interactive Billing Communications platform, delivers a key element in the CEM ecosystem for CSPs.

To arrange a demo, simply email:

We look forward to seeing you there!


Our Global Clients