Contact Us

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Optimizing Digital Billing Communications & UC Analytics

Get Demo

Our Solutions

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience, reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC Analytics solutions to optimize infrastructure, performance and costs for collaboration..

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Analytics we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few! We also integrate with SBCs to deliver value-add to enterprises.

Get Demo

Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Analytics solution to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Banner Advertising for Upselling

Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

Text LinkText Link

Recent Posts

Meeting the Demands and Expectations of Enterprises during Their Transition to Teams

Today, many companies are increasingly embracing UC, moving away from traditional telephony. Many of those companies have been migrating to Teams, which alongside some remarkable benefits, has brought along new challenges. Companies switching to Teams demand the continuation of the Voice Analytics they were receiving on their traditional platforms in order to provide them with visibility regarding performance, costs, infrastructure and usage patterns.

Soft-ex offer 30+ years of experience delivering comprehensive billing and analytics solutions, and has plenty of  experience in helping companies navigate the new Teams environment. “A lot of our clients now have their entire workforce working from home, and most state that WFH will remain a large part of their continued employment. Many of these organisations decided to transition to Microsoft Teams, and they have all been experiencing similar pain points,“ shares Eamonn Farrell, Country Sales Manager at Soft-ex.  

“The main thing that those clients are looking for is the continuation of visibility,” explains Farrell. “This is proven by the inclusion of Voice Analytics in most of the RFPs our partners are receiving. Whether it’s in terms of call reporting, costing, inbound and outbound calls, or managing infrastructure – visibility is key for those clients. And knowing that Soft-ex have a proven track record in UC, they turn to us to fill those requirements.”  

Meeting UC Expectations and Providing Self-Serve Visibility

As most companies now have to manage employees remotely, many of them look for reports that center around performance. “This effectively means that stakeholders or department heads within the organisation require understanding and visibility of the customer experience,” says Farrell. “For instance, answered calls versus unanswered calls, call durations, calls to voice mail and hunt group management – these are all reports that the Soft-ex platform provides. Ultimately, companies want to be able to police customer experience better.“

There are also other common pain points among companies transitioning to Teams, all of which the Soft-ex solution caters to. “Our customers still need to understand where their calls are coming from and going to. Current compliance requirements have made it essential for them to understand internal versus external calls, and they need to be able to tariff those calls at the correct rate which leads to achieving cost-effectiveness.“

Another pain point that the Soft-ex solution can help with has to do with infrastructure management and how to make it more cost-effective.  “Our solution offers a unique set of analytics by integrating the Teams and SBC call detail records. This, in turn, allows the production of various reports regarding bandwidth management, channel utilisation, occupancy, peak thresholds and blocking. This information, when combined with the ability to identify devices that haven’t been used in any given timeframe, leads to optimal infrastructure management”  

Another plus of the Soft-ex solution is that it can cater for hybrid or mixed platforms, consolidating all the required data onto one platform. Reports can then be exported to PDF, Excel or CSV, and scheduled to be sent to key stakeholders on a timely basis.

Complementing the Teams Platform

“In a nutshell, we complement the Microsoft Teams platform by delivering granular Voice Analytics such as voice quality, answer and unanswered calls, zero usage, call billing and chargeback,” summarises Farrell. “The icing on the cake is that for enterprises who have been used to receiving Voice Analytics on older platforms, but still have a strong requirement for these self-serve analytics in their new Teams environment, Soft-ex can help with seamlessly providing that transition onto the new platform. This consistent visibility which we provide has proven to be critical for businesses migrating to Teams.”

READ MORE

WidePoint Awarded More than $86 Million in Task Orders from the U.S. Department of Homeland Security

WidePoint Corporation (NYSE American:WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, has been awarded more than $86 million in task orders through its recently secured indefinite delivery, indefinite quantity (IDIQ) contract with the U.S. Department of Homeland Security (DHS).

In November 2020, WidePoint announced that it had secured the Cellular Wireless Managed Services (CWMS) 2.0 contract from its long-standing customer, DHS. The contract has a $500 million ceiling and contains a one-year base period with four 12-month option periods extending through November 24, 2025. The $86 million in task orders, which started being awarded less than two months after the contract vehicle was put in place, are the first set of task orders to be awarded under the new contract vehicle. They include:

  • A one-year task order, with four twelve-month option periods, for Immigration and Customs Enforcement (ICE), valued at $81.8 million over the potential five-year period
  • A one-year task order for the Cyber Security and Infrastructure Security Agency (CISA), valued at $1.1 million
  • Three separate task orders varying in length from one to five years for Customs and Border Protection (CBP), which, in aggregate, are valued at $1.6 million
  • A three-month task order for DHS headquarters, valued at $2.2 million

"These new task order awards form a solid foundation from which WidePoint can continue to build," said Todd Dzyak, president of WidePoint Integrated Solutions Corp. and the executive leading the DHS CWMS program. "While most of these contracts are logical follow-on awards, the awards from CISA are new as are some of the expansions with ICE and DHS HQ, and they demonstrate that we have opportunities to grow even within our existing relationships. The fact that these task orders came to fruition so quickly after the contract vehicle was put in place indicates that there is currently a large appetite for our solutions, and we therefore may see similarly material orders in the near future."

Jin Kang, WidePoint's chief executive, commented, "Securing the CWMS 2.0 contract with DHS was an important first step to ensuring that DHS and the agencies under its umbrella can continue to benefit from our services uninterrupted. While it is assuring to have confirmation that these important customer relationships remain in good standing, it is also encouraging to see new orders come to fruition, expanding our presence with DHS. We look forward to continuing our work with DHS to better service their needs and to realize a greater portion of this contract's potential value."

About WidePoint
WidePoint Corporation (NYSE American:WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

Investor Relations:
Gateway Investor Relations, Matt Glover or Charlie Schumacher
949-574-3860, WYY@gatewayir.com

READ MORE

WidePoint Reports Full Year and Fourth Quarter 2020 Financial Results

WidePoint Corporation (NYSE American:WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management (IdM) and Digital Billing & Analytics solutions, today reported results for the full year and fourth quarter ended December 31, 2020.

Fourth Quarter 2020 and Recent Operational Highlights:

  • Secured the U.S. Department of Homeland Security's (DHS's) Cellular Wireless Managed Services (CWMS) 2.0 contract, valued at up to $500 million
  • Awarded two new Identity Management contracts, expanding WidePoint's commercial footprint as well as the Company's secure digital certificates into a new U.S. federal agency
  • Number of U.S. Department of Defense secure digital certificates issued increased 17% year-over-year from the fourth quarter of 2020, leading to an increase in high margin Identity Management revenue
  • Soft-Ex, WidePoint's subsidiary, awarded multi-year digital billing and analytics contracts with multiple European enterprises, including Cancom, Zetacom, and Three Ireland
  • Secured more than $10.4 million in contract wins, exercised option periods, and contract extensions during the fourth quarter of 2020, excluding the new contract from DHS
  • Successfully effectuated 1-for-10 reverse stock split on November 6, 2020

Management Commentary

"2020 was the most successful year in WidePoint's history as we set records in each of our financial performance metrics, during a pandemic, while seamlessly managing the largest mobility managed service project in the country," said WidePoint's CEO, Jin Kang. "In 2020, our total revenues increased to $180 million, while our managed services revenues increased 29% year-over-year. The increase in our higher margin managed services business coupled with a minimal increase in our operating expenses demonstrates the leverage we have in our business model. Our ability to efficiently scale drove $2.1 million in net income, excluding our non-cash tax benefit, which is an 830% increase in net income from 2019, as well as a 59% increase in adjusted EBITDA to $5.7 million, which was right at the top end of our expected range.

"At the end of the year, we were awarded the much-anticipated CWMS 2.0 contract from the U.S. Department of Homeland Security, securing our position with one of our most prominent customers. That momentum has carried into 2021 with several wins for both our Identity Management and Digital Billing and Analytics businesses, both of which remain in high demand as we offer effective solutions to many of the challenges large government and commercial enterprises face in the modern, mobile world.

"Our primary objective for 2021 is to profitably grow WidePoint by focusing on our core competencies, by strengthening our technical capabilities, and by enhancing our organization with an accretive acquisition. With a robust client base and over 90% customer retention, demand for our solutions increasing, and a balance sheet with $16 million in cash and no debt, we are confident that we will be able to execute on our strategy in 2021 and continue driving value for our shareholders."

Full Year 2020 Financial Highlights (results compared to the same year-ago period):

  • Revenues increased 77% to $180.3 million
  • Managed Services revenue increased 29% to $42.7 million
  • Gross profit increased 18% to $20.5 million
  • Net income totaled $10.3 million, or $1.20 per diluted share, including an $8.2 million, or $0.95 per diluted share, one-time tax allowance reversal
  • EBITDA, a non-GAAP financial measure, increased 71% to $4.9 million
  • Adjusted EBITDA, a non-GAAP financial measure, increased 59% to $5.7 million

Fourth Quarter 2020 Financial Highlights (results compared to the same year-ago period):

  • Revenues increased 1% to $28.4 million
  • Managed Services revenue increased 7% to $8.9 million
  • Gross profit increased 1% to $4.8 million
  • Net income totaled $8.3 million, or $0.94 per diluted share, including an $8.2 million, or $0.93 per diluted share, one-time tax allowance reversal
  • EBITDA, a non-GAAP financial measure, increased 39% to $1.1 million
  • Adjusted EBITDA, a non-GAAP financial measure, increased 30% to $1.3 million

Full Year 2020 Financial Summary is available on www.widepoint.com

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

Safe Harbor Statement

The information contained in any materials that may be accessed above was, to the best of WidePoint Corporations' knowledge, timely and accurate as of the date and/or dates indicated in such materials. However, the passage of time can render information stale, and you should not rely on the continued accuracy of any such materials. WidePoint Corporation has no responsibility to update any information contained in any such materials. In addition, you should refer to periodic reports filed by WidePoint Corporation with the Securities and Exchange Commission for information regarding the risks and uncertainties to which forward-looking statements made in such materials are subject. Such risks and uncertainties may cause WidePoint Corporation's actual results to differ materially from those described in the forward-looking statements.

Investor Relations:
Gateway Investor Relations
Matt Glover or Charlie Schumacher
949-574-3860
WYY@gatewayir.com

READ MORE

Our Global Clients