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Optimizing Digital Billing Communications & UC Analytics

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Our Solutions

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience, reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC Analytics solutions to optimize infrastructure, performance and costs for collaboration.

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Analytics we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few! We also integrate with SBCs to deliver value-add to enterprises.

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Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Analytics solution to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Banner Advertising for Upselling

Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

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Recent Posts

IT Authorities and Soft-ex to attend Ingram Micro Cloud Summit 22 in Miami

IT Authorities and Soft-ex, subsidiaries of WidePoint, will be attending Ingram Micro Cloud Summit 22. IT Authorities’ Jason Caras, CEO, and Michael Hankin, VP, Procurement & Vendor Management, along with Soft-ex’s Ian Sparling, CEO, and Grainne Magfhloinn, SVP Business Development, will be in Miami on May 17 – 19th.

IT Authorities has been an Ingram Micro partner for 15 years. “The networking opportunities and insightful information about the latest partner offerings at the Cloud Summit have been instrumental to our business expansion,” said Caras. “Due to our successful partnership with Ingram Micro, we are able to provide comprehensive IT infrastructure solutions that evolve with our customers’ business requirements.”

Soft-ex will be showcasing their Voice Analytics & Digital Billing solution as they have been selected by Ingram Micro as a value add partner for their Microsoft Teams propositions.

Ian Sparling, CEO at Soft-ex commented, “we are delighted to be named an Ingram Micro partner and also recently a Microsoft Gold partner. Our SaaS solution has been identified as satisfying a growing requirement to optimize the Teams Voice experience. With 2022 being defined as the “year of the phone” for Microsoft, we and Ingram Micro are well positioned to take advantage of the uptake in Teams Voice and meet the need for more centralized visibility and advanced self-serve analytics.” Sparling added, “we look forward to deepening our relationship with the Ingram sales & channel community at Cloud Summit 22 and are excited to collaborate closely with them to offer compelling solutions and enhanced digital experiences for our joint clients.”

Ingram Micro Cloud Summit 22: Registration and Speaker Information

Do you need help with your IT infrastructure? Meet Gene Mobley

Questions about Teams Voice Analytics? Contact Soft-ex

#ITAuthorities and #Soft-ex are #Widepoint companies.


Soft-ex achieves Microsoft Gold Partner status for innovative UC Voice Analytics & Digital Billing Solution

Soft-ex, a subsidiary of WidePoint Corporation (NYSE American:WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management (IdM) and Analytics & Billing as a Service (ABaaS), announced today that it has achieved Gold Partner status from Microsoft, demonstrating best-in-class capability with Microsoft Teams for integrated Voice Analytics and Digital Billing.

In this new and dynamic hybrid working environment, Gold status exposes Soft-ex solutions to Microsoft sales teams and channel partners, identifying joint opportunities and accelerating customer success.  Accelerated global adoption of Microsoft Teams has been one of the most exciting business developments throughout the shift to remote working driven by the covid pandemic. Today Teams has over 270 million active users (MAUs) with Teams Phone alone accounting for nearly 80m MAUs, placing over a billion calls monthly – including more than 90% of the Fortune 500 that used Teams Phone in the last quarter. The Soft-ex solution delivers advanced UC Voice Analytics to assist enterprises to optimise adoption, performance, infrastructure and costs whilst also delivering an enhanced customer experience via digital billing for Microsoft MSPs (Managed Service Providers).

Ian Sparling, CEO at Soft-ex noted that “we are delighted to be named a Microsoft Gold partner and look forward to deepening our relationship with both Microsoft sales teams and channel partners”. He added, “our SaaS solution has been identified by Microsoft as satisfying a requirement to optimise the Teams Voice experience. With 2022 being defined as the “year of the phone” for Microsoft, we are well positioned to take advantage of the uptake in Teams Voice and meet the need for more centralised visibility and advanced self-serve analytics. We will continue to collaborate closely with Microsoft and our focus remains on delivering compelling solutions and enhanced digital experiences for our joint clients”.

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SaaS based Analytics & Billing as a Service (ABaaS) that provide unique online data intelligence for Digital Service Providers and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we are proud to serve our clients and partners across the globe. For more information, visit

About WidePoint

WidePoint Corporation (NYSE American:WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit


Soft-ex latest release for UC Voice Analytics delivers enhanced call journey visualisation for Microsoft Teams

Soft-ex have just released an exciting new feature within our UC Voice Analytics solution for Microsoft Teams that delivers a visual flow chart of the Call Journey across all the Call Queues. This capability has been requested by many Microsoft Teams customers who want to understand the reachability they present to their customers. Soft-ex provide this visualisation by ‘stitching together’ the individual call events into a whole call journey, to ensure simple and correct representation of incoming calls and customer reachability.

Soft-ex were recently awarded Co-sell Ready status by Microsoft which enables engagement and collaboration on global sales opportunities with Microsoft sales teams and channel partners, delivering accelerated business growth. This new release is now also available within the Microsoft commercial marketplace providing Microsoft Teams customers with our innovative and agile UC Voice Analytics & Billing solution to assist clients optimise adoption; customer experience; costs and quality of service.

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