Modernise your offering to achieve market differentiation

Communications Service Providers trust Soft-ex to help them retain customers and reduce churn

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Enhance billing analytics, customer engagement and cost optimisation

Find out how Interactive Billing helps CSPs retain control of the billing experience
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Find out how UCC Analyser helps CSPs connect siloed customer communications and collaboration data
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How it helps

Gain visibility and control

Our Interactive Billing solution empowers CSPs to:
Offer deeper billing analytics to enhance customer experience and differentiate your offering
Drive down the cost of billing and 
customer service
Enhance customer retention and new business acquisition
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“

Soft-ex are a global leader in innovative Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients.

Mike Wille, Executive Director Product Management, CSG

How it helps

Understand disparate communications and collaboration data

Our UCC Analyser enables CSPs to:

Deliver actionable insights and extract business value
Monitor and optimise usage of disparate communications and collaboration systems
Benefit from incremental revenue and competitive differentiation
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“

Soft-ex has along-standing and strategic relationship with BT, acting as a trusted technology partner in delivering advanced analytics and cost optimisation solutions across our Meetings and Calling portfolio. Their solution set enhances BT’s offerings by providing actionable insights into usage, cost management and licence optimisation across the digital workplace. This collaboration enables BT to offer greater transparency, improve customer experience, and deliver measurable ROI for our clients.

Vicky Palin, Product Lead, BT

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how Soft-ex can help you gain actionable intelligence.

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ABOUT US

Soft-ex provides organisations with actionable intelligence to help them extract value and derive opportunities from customer communications and collaboration data.

Within an easy-to-use dashboard, the Soft-ex platform connects siloed customer communications and collaboration datasets and applies unrivalled business logic, delivering speed to value for enterprises and CSPs.

Backed by a growing roster of global partners, Soft-ex is trusted by organisations across the public and private sectors in over 50 countries.

Soft-ex is part of the WidePoint Group, a leading provider of Managed Mobility Services (MMS) specialising in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.