Actionable intelligence from complex data

Soft-ex connects hybrid communications and collaboration data, unlocking value and enhancing decision-making for enterprises and CSPs

Speak to our team
“

In today’s dynamic unified communications environment, we need innovative and trusted partners who continue to evolve to meet our needs and, in this regard, Soft-ex has been a great partner.

John McCabe, EVP & Managing Director, Damovo
“

This innovative solution from Soft-ex is viewed by Three as a core Value-Added Service and competitive differentiator for customer retention and new business acquisition.

Eoin MacManus, Chief Business Officer, Three
“

For more than 25 years Soft-ex has been a valued partner and their support, responsiveness, and professional engagement with our customers is much prized in this ever-changing unified communications environment. I look forward to continuing this partnership as we serve our clients in the UAE, Bahrain, and Qatar.

Bilal Al Zamgan, CEO, Atcom
“

Soft-ex are a long standing and trusted partner of BT and we value their consistent focus on innovation within the unified communications landscape.

Jon Martin, Portfolio Director, BT Business
“

Soft-ex has and continues to be an excellent partner to work with, they consistently respond to our evolving requirements and support in delivering a positive experience to our enterprise clients.

Lorraine Bracken, Head of Voice & UC, Eir

How we help

Turn data into strategic advantage

Our AI-powered platform delivers unrivalled speed-to-value

Harness UCC analytics for legacy and hybrid environments
Gain detailed analytics on voice, video and conferencing
Manage billing and optimise costs
Receive AI-powered insights to enhance decision making
Learn more →
Manage Governance, Risk and Compliance for UCC
Achieve GDPR compliance and data protection standards
Receive audit logs and tracking for governance
Enable secure user authentication and role-based access control
Learn more →
Achieve cost efficiencies across Microsoft 365 consumption and licenses
Understand and manage licenses
Optimise and reduce costs
Improve compliance and risk management
Learn more →
Deliver an outstanding digital Interactive Billing experience
Differentiate your service offerings
Deliver visibility and control of digital billing to your clients
Quick go-to-market with immediate ROI
Learn more →

What we do

Uncover hidden opportunities

UCC Analyser

Interactive Billing

Manage cost allocation across departments including telecoms expenses and spend on licenses
Ensure security and GDPR compliance to meet data protection standards
Achieve efficiencies by optimising UCC system usage
Read more
A unique, intuitive customer billing experience
Deliver visibility and control to your customers’ billing experience
Differentiate your offering in the market
Significantly reduce inbound call centre costs
Read more

How it works

Make customer communications and collaboration data work for you

Connect siloed data

Soft-ex brings together and unifies previously disconnected communication and collaboration data from multiple sources

Apply business logic

Armed with this wealth of insight, Soft-ex applies unrivalled business logic based on 30 years of extensive experience to solve specific customer challenges

Simplify complex analytics

With Soft-ex, enterprises and CSPs unlock customer communication and collaboration data to extract value and evolve their own specific business models

Who we serve

Software built for organisations like yours

Communications Service Providers

Cloud Solutions Providers

Enterprises

Technology Partners

Communications Service Providers
Cloud Solutions Providers
Enterprises
Technology Providers

CSG

“

Soft-ex are a global leader in innovative Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients.

Mike Wille,
Executive Director Product Management
CSG

Anglo American

“

The Soft-ex reporting tool has provided value through greater visibility into usage patterns, trends and costs. With these insights we’re now better equipped to make data driven decisions and see opportunities globally within our organization.

Project Manager
Anglo American

Virgin Media

“

Virgin Media have launched Bill Analyst powered by Soft-ex to provide our customers with an online portal for unified visibility and online billing. The Soft-ex solution is a proven value-add-service for retaining customers and winning new business.

Vice President
Virgin Media

Ingram Micro

“

Soft-ex’s Voice Analytics helps drive the adoption and usage of Microsoft Teams and highly complements our Modern Workplace sales proposition.

U.S. Microsoft Modern Workplace Sales Practice Leader
Ingram Micro

Ready? Let’s talk.

Book a demo today and find out
how Soft-ex can help you gain actionable intelligence.

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ABOUT US

Soft-ex provides organisations with actionable intelligence to help them extract value and derive opportunities from customer communications and collaboration data.

Within an easy-to-use dashboard, the Soft-ex platform connects siloed customer communications and collaboration datasets and applies unrivalled business logic, delivering speed to value for enterprises and CSPs.

Backed by a growing roster of global partners, Soft-ex is trusted by organisations across the public and private sectors in over 50 countries.

Soft-ex is part of the WidePoint Group, a leading provider of Managed Mobility Services (MMS) specialising in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.