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Optimizing Digital Billing Communications & UC Analytics

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Our Solutions

At Soft-ex, we assist Digital Service Providers (DSPs) to enhance customer experience, reduce billing and customer care costs with our B2B & B2C interactive billing communications solutions. For UC providers and their enterprise clients, we deliver innovative UC Optimiser to optimize infrastructure, performance and costs for collaboration.

Our solutions deliver tangible results by consolidating and leveraging existing billing and UC platforms. Whether you are implementing new systems or replacing them, we seamlessly integrate with everything to deliver that all important touchpoint of interactive billing communication and drill-down analytics to your customers. Users can view and analyze their bills, infrastructure, costs and performance online via our advanced self-serve UX (User Experience) portal 24/7.

We integrate with all billing systems including CSG, Amdocs & Netcracker. For UC Optimiser we have integrations with Microsoft Teams, Cisco HCS & WebexCalling, Zoom, Mitel & Avaya to name but a few! We also integrate with SBCs to deliver value-add to enterprises.

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Key Value Proposition

Soft-ex offers a widget driven, design-led Digital Billing & UC Optimiser to deliver billing insight and granular visibility across all platforms and modalities to optimize infrastructure, performance and costs.

Off the shelf, market proven Digital Billing & Unified Comms solution for CSPs (b2b & b2c), UC Providers (enterprise & public sector)

Device & Inventory Management

Comprehensive Enterprise Analytics & KPIs  

Highly interactive and customizable UX Portal

Personalized Notifications, Observations & Alerting

UC Analytics across all modalities (voice, video, IM, conferencing, IM, file sharing)

Reduced Billing & Customer Care Costs

Optimized Infrastructure, Performance & Costs for UC Collaboration

Reduced Churn & Increased Retention

Improved Online Engagement & Customer Experience

Banner Advertising for Upselling

Integrations with Teams, HCS, WebexCalling, Zoom

Advanced Bill Communications & UC Analytics

We collect data from multiple Billing (CSG, Amdocs, Netcracker etc.) & UC platforms (Microsoft Teams, Cisco HCS/WebexCalling, Zoom, Mitel, Avaya etc.) to present a digital billing portal across all IoT services, whether it’s TV, Internet, Voice or Data & an innovative UC Optimiser analytics dashboard for voice, video, IM, file sharing, conferencing and gateway utilization

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Recent Posts

Soft-ex sponsor Ingram Micro GCIS

Soft-ex, a Microsoft Gold Partner and Ingram Micro Cloud Marketplace Partner are delighted to announce that we will be sponsoring the Ingram Micro Global Cloud & Innovation Summit in Las Vegas May 15-17 2023.

Surrounded by industry thought leaders, innovators and problem solvers from 60+ countries the summit presents the latest cloud solutions in cybersecurity, IaaS and other technologies to help grow and scale cloud business. It also presents the opportunity to expand channel revenue dramatically by tapping into the Ingram Micro global cloud ecosystem.

Soft-ex will be showcasing our latest release of our innovative Unified Analytics solution, which helps drive Microsoft Teams adoption and usage. Be sure to drop by our booth to learn more.  

For more information visit or email us at


Soft-ex Launched as Ingram Micro Cloud Marketplace Global Partner for Innovative UC Voice Analytics Solution

WidePoint Corporation (NYSE American: WYY),the innovative technology Managed Solution Provider (MSP) specializing in Identity & Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Analytics & Billing as a Service (ABaaS), and IT as a Service (ITaaS), announced today that its subsidiary Soft-ex Communications has been formally launched in the Ingram Micro Cloud Marketplace for its innovative Voice Analytics solution which helps drive Microsoft Teams usage and adoption.

The Ingram Micro Cloud Marketplace is the world's largest one-stop shop for cloud-based solutions, enabling businesses to easily purchase, provision, manage, and invoice leading cloud applications via a central ecommerce platform. The addition of Soft-ex, a Microsoft Gold Partner, allows partner organizations to purchase their Voice Analytics solution through the channel of their choice. The Marketplace platform automates purchasing and provisioning processes, providing buyers with seamless setup and management of the Soft-exsolution. Accelerated global adoption of Microsoft Teams has been one of the most exciting business developments in recent years and the Soft-ex solution delivers advanced UC Voice Analytics to assist enterprises to optimize adoption, performance, infrastructure and costs while also delivering an enhanced customer experience.

Abby Hanson, U.S. Microsoft Modern Workplace Sales Practice Leader at Ingram Micro, commented: "In this new and dynamic hybrid working environment, Soft-ex's Voice Analytics helps drive the adoption and usage of Microsoft Teams and highly compliments our Modern Workplace sales proposition. For MSPs (Managed Service Providers) it delivers incremental high margin revenues and stickiness to enterprise clients for retention at contract renewal. For the enterprise, it delivers centralized visibility and advanced self-serve analytics for Teams Voice & Collaboration. We at Ingram Micro are excited to be partnering with Soft-ex."

Ian Sparling, CEO at Soft-ex stated: "Ingram Micro is leading the way in how cloud solutions are now purchased and we are delighted to be named an Ingram Micro Cloud Marketplace partner. Our SaaS solution has been identified by Ingram Micro as satisfying a requirement to optimize the Teams Voice experience and we are well positioned to help create a differentiator for Ingram's MSPs. Soft-ex remains focused on delivering compelling solutions and enhanced digital experiences for our joint clients. We look forward to deepening our relationship with the Ingram Micro sales teams and their MSP channel partners."

Jin Kang, CEO of WidePoint noted: "Soft-ex continues to expand the availability of its solutions. The Ingram Micro Cloud Marketplace will provide broad exposure for Soft-ex and help drive new client adoption. WidePoint is excited by this partnership and how it deepens our relationship with such important companies as Ingram Micro and Microsoft."

About WidePoint
WidePoint Corporation (NYSE:WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SaaS based Analytics& Billing as a Service (ABaaS) that provide unique online data intelligence for Digital Service Providers and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we are a Microsoft Gold partner and proud to serve our clients and partners across the globe. For more information, visit

About Ingram Micro

Ingram Micro helps businesses realize the promise of technology. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships set Ingram Micro apart and ahead. Discover how Ingram Micro can help you realize the promise of technology. More at

WidePoint Investor Relations:

Gateway Group, Inc.
Matt Glover or John Yi

SOURCE: WidePoint Corporation

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The Recent Soft-ex-Three UK Launch Represents a Wider Trend

Telcos worldwide are looking more and more to billing communications as a way to increase customer engagement, according to a recent article in UC Today.

A little over a month ago, Analytics & Billing as a Service (ABaaS) provider Soft-ex launched its new Three Analyst platform together with major UK Telco Three UK. The digital billing communications and analytics platform is Soft-ex’s most recent ABaaS offering, and a significant component of Three UK’s new business costumers portfolio, Three Business Adapt.

The new platform is designed to provide Three’s business customers with a host of useful features, such as tracking mobile usage and spend, giving valuable bill insights through a self-serve portal, and generating and sending out reports straight to clients.  

But other than just being a useful addition to Three’s business suite, the recent collaboration between the two companies represents a trend: As the market is constantly shifting, telcos need new ways to cater to their customers’ evolving needs and engage them online, making the bill a powerful tool.  

“In an ever-changing business landscape, enterprises need solutions that adapt to the way we now all work,” said Jin Kang, Chief Executive Officer of WidePoint Corporation, Soft-ex’s parent company. According to Kang, the acceleration of digitalisation has cause Digital Service Providers to focus more of their attention on effective customer engagement, which also means improving billing communications and self-serve portals for their customers. “Soft-ex, together with Three UK, provides a best-in-class customer engagement platform for their business clients, and enhances Widepoint’s positioning with enterprise clients,” he said.

The new platform should definitely be a significant USP for Three, which was also reflected in a recent statement by Snehal Bhudia, Director of Business Propositions and Go to Market at Three UK. “The Three Analyst portal, with its innovative, integrated analytics dashboard, is a core value-add service of Three Business Adapt,” he said. “This partnership between Three and Soft-ex delivers a competitive differentiator, allowing businesses to control usage and spending with a simple and digital customer experience.”

Soft-ex CEO, Ian Sparling, added: “Our solution will optimise Three UK’s customer online engagement, while also delivering internal efficiencies. We look forward to growing this relationship and will continue to introduce a range of new initiatives to ensure that Three Analyst remains the market’s leading solution.”

This move by Soft-ex and Three UK represents a larger, global need among business clients for getting something extra from telco providers, mostly in the form of increased transparency and in-depth insights, allowing business optimization and in turn increasing loyalty to telcos.

For more information on this and other Soft-ex solutions, visit the Soft-ex website.


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