Three required a scalable and agile Online Bill Presentment & Analytics tool which could be rolled out to all of their Enterprise customers. Their key objective was to give customers visibility on their unified communications costs and to provide them with an online analytics tool to drill down on usage and trends.
Three Analyst powered by Soft-ex is a proven competitive differentiator for winning and retaining business. The solution provides end customers with better access to data, while also reducing the cost of Three’s internal billing and customer care functions.
This innovative solution from Soft-ex is viewed by Three as a core Value-Added Service and competitive differentiator for customer retention and new business acquisition. Soft-ex are an integral element in allowing us to provide enhanced customer experience while reacting proactively to the business needs of our customers.
Eóin MacManus, Business Director, Three
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