Powerful Interactive Billing solutions

The AI-driven digital billing solution from Soft-ex delivers cost savings, enhanced CX and helps turn the billing experience into a competitive differentiator for CSPs

Find us on MS Azure Marketplace

How we help

Unlock greater value

Provide a unique, intuitive digital billing engagement platform
An intuitive portal to reduce inbound customer 
care calls
An agile real-time billing solution that proactively pushes notifications and KPIs to your personalised dashboard
Enables customers to digitally self-serve
Deliver visibility and control to your customers’ billing experience
Access ‘drill down’ analytics online, 24/7
Integrated SSO & PayNow
Delivers 365 Analyser for license optimisation
Differentiate your offering in
the market
Reduce churn and gain recurring revenue
Support new business acquisition
Short go-to-market for fast roll out of new solutions
Reduces billing and call centre costs
Presents billing data in a simplified, accessible way
Cuts down inbound bill enquires to call centres
Delivers onboarding messages and notifications to 
avoid 'bill shock'
40
%
reduction in customer care calls for billing inquiries
95
%
adoption rates for Interactive Billing
50
%
savings on paper billing costs

Interactive Billing presents data in a simplified way, at your fingertips

Who we serve

Software built for organisations like you

Billing platform providers

Communications services providers

Enterprises

Support your clients the digital transformation programmes
Achieve competitive differentiation
Gain recurring revenue
Learn more →
Differentiate service offerings for sales support and customer retention
Drive down costs of customer service
Retain control of the billing experience, integrated into all your BSS, CRM & Payment platforms
Learn more →
Gain visibility and control with self-serve analytics
Understand what you’ve purchased to drive efficiencies
Validate the bill you’re paying
Learn more →

Three

“

This innovative solution from Soft-ex is viewed by Three as a core Value-Added Service and competitive differentiator for customer retention 
and new business acquisition.

Business Director, Three

CSG

“

Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients.

Director of Product Management, CSG

Virgin Media

“

Virgin Media have launched Bill Analyst powered by Soft-ex to provide our customers with an online portal for unified visibility and online billing. The Soft-ex solution is a proven value-add- service for retaining customers and winning new business.

Vice President, Virgin Media

Ready? Let’s talk.

Book a demo today and find out
 how Soft-ex can help you gain actionable intelligence.

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ABOUT US

Soft-ex provides organisations with actionable intelligence to help them extract value and derive opportunities from customer communications and collaboration data.

Within an easy-to-use dashboard, the Soft-ex platform connects siloed customer communications and collaboration datasets and applies unrivalled business logic, delivering speed to value for enterprises and CSPs.

Backed by a growing roster of global partners, Soft-ex is trusted by organisations across the public and private sectors in over 50 countries.

Soft-ex is part of the WidePoint Group, a leading provider of Managed Mobility Services (MMS) specialising in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.