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News & Blog

Orange Paper

Effective Digital Billing for Service Provider Success

Not for the first time, the telecoms industry is in the midst of a period of exciting and fundamental change. The 2020 COVID-19 crisis accelerated digital maturation and due to customers’ increased digital expectations forced a new inflection point. Communication service providers (CSPs) urgently need to help their customers adjust to the New Normal and simultaneously position themselves for the wide-reaching innovations heralded by the rollout of 5G and FTTP.

This Omnisperience paper, which is based on primary research amongst European and North American CSPs, explores how CSPs can transform bills into the core of digital customer communications and thereby meet customer expectations of a more digital and personalised experience
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Download the orange paper here

Soft-ex Contracts with Three Ireland (Hutchison) Limited to Deliver Soft-ex’s Latest Innovative Digital Billing and Analytics Solution

WidePoint Corporation (NYSE American: WYY), a leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications has signed a new contract with Three Ireland (Hutchison) Limited.

 

Under the agreement, Soft-ex will deliver its latest digital billing platform, Three Analyst, to Three Ireland’s enterprise customers. The platform is designed to provide Three’s customers with complete insight into, and the ability to effectively manage, their unified telecom costs.

 

“Three Ireland (Hutchison) Limited is a longstanding customer of Soft-ex, and under this new contract, we will be providing them with the very latest design-led digital billing and analytics solution,” said Ian Sparling, chief executive officer at Soft-ex. “Our UX portal will optimize customer online engagement while also delivering internal efficiencies. We look forward to continuing to expand this successful relationship and will continue to introduce a range of new initiatives to ensure that Three Analyst remains the market’s leading solution.”

 

Commenting for Three Ireland (Hutchison) Limited, Ciara O’Reilly, the head of product, propositions & operations, said, “At Three, one of our key priorities is to deliver innovation and the best customer journey experience. We view Soft-ex’s solution as a core value-added service, a competitive differentiator, and a key component of our digital engagement program. It offers a dynamic user interface for interactive billing and self-serve analytics and delivers an enhanced user experience that meets the changing needs of our business clients.”

 

Jin Kang, chief executive officer of WidePoint Corporation, stated, “The current global situation has sped up digitalization efforts, increasing the demand for our solutions from commercial enterprises. DSPs (Digital Service Providers) are now intently focused on more effective customer collaboration, and that includes enhancing the billing process. As Soft-ex expands its relationship with Three Ireland (Hutchison) Limited, it increases tangible ROI for them, provides a best-in-class customer engagement platform for their business clients, and enhances WidePoint’s positioning with enterprise clients.”

 

About Three

Three is one of Ireland’s leading mobile operators with 35% market share and almost 2.4 million customers (as of August 2020). Three’s network is built for data with 99% 4Gcoverage and carries over 68% of all mobile data on its network, more than all other operators combined. Three has recently launched its 5G network which is available to customers in every county.

Three is 100%owned by renowned multinational technology innovator CK Hutchison Holdings (CK Hutchison). Its diverse businesses employ approximately 300,000 people in over 50 countries worldwide.CK Hutchison has five core businesses - ports and related services, retail, infrastructure, energy, and telecommunications.

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SAAS based Digital Billing and Analytics solutions that provide unique online data intelligence for DSPs and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we have customers and partners in over 70 countries globally. For more information, visit www.soft-ex.net.

 

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

 

Investor Relations:
Gateway Investor Relations
Matt Glover or Charlie Schumacher
949-574-3860
WYY@gatewayir.com

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WidePoint’s Subsidiary Soft-ex Communications Signs Multi-Year Contract with Zetacom to Deliver Unified Communications Analytics

Soft-ex Will Enable Zetacom to Deliver Consolidated Self-Serve Analytics Across All Platforms

 

WidePoint Corporation (NYSE American: WYY),the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications has signed a multi-year contract with Zetacom. Under the contract, Soft-ex will provide Zetacom with its innovative Unified Comms Analytics solution, allowing Zetacom to deliver integrated reporting to its clients.

 

Zetacom selected Soft-ex for its extensive expertise and design-led UX portal. Zetacom will now be able to provide its customers with a centralized, transparent experience that allows them to digitally view all costs and relevant metrics associated with platforms and services consumed. In addition, Zetacom also plans to provide the Soft-ex UC Billing module to its clients.

 

Dick Dompeling, CEO of Zetacom stated, “There has been a huge increase in homeworking during the pandemic, and with that, a significant increase in Microsoft TEAMS & Mitel MiCollab adoption rates. In the course of this accelerated roll-out of UC platforms, the need to carry out automated analytics and reporting to ensure optimization of the new infrastructure and performance has become of critical importance. We are delighted to continue our successful partnership with Soft-ex in this growing UC collaboration market to address the dynamic business needs of our customers.”

 

Ian Sparling, CEO of Soft-ex, commented, “In the new norm of how we all collaborate and communicate remotely, Soft-ex is at the forefront in delivering advanced UC analytics solutions to ensure infrastructure optimization, employee efficiencies, customer retention and compliance. We are seeing accelerated investment in digitalization efforts to deliver more effective communication and collaboration. Zetacom is a valued partner. We very much look forward to building a strong and lasting relationship with them as we support their business requirements in this very dynamic and exciting unified comms environment.”

 

Jin Kang, WidePoint’s chief executive officer, added, “While major federal agencies like the U.S. Department of Homeland Security remain our core customer base, our solutions are equally relevant for large commercial enterprises, and we’ve been making a concerted effort to ensure more private organizations are aware of the value we can provide. As Soft-ex’s multi-year contract with Zetacom demonstrates, those efforts are bearing fruit. We look forward to building on the momentum of this contract and expanding the impact and reach of our TM2 solutions as Soft-ex continues to demonstrate its innovative vision for supporting digital service providers around the world.”

 

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

 

About Zetacom

Zetacom is a systems integrator for the corporate market and market leader in healthcare specific communication systems in the Netherlands. Zetacom provides communication solutions to healthcare institutions, (semi-)government bodies, corporates and SMEs. Zetacom specializes in business telephony, care alarm systems, voice over WLAN, location determination systems, mobile telephony, and Unified Communications. To date approximately 25% of hospitals and care institutions in the Netherlands have chosen for Zetacom’s solutions and services.

 

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading global supplier of Digital Billing Communications solutions. Soft-ex assists Digital Service Providers to deliver cross platform interactive billing and performance analytics, which lead to enhanced customer experience and reduced billing and care costs. Headquartered in Ireland, Soft-ex has customers and partners in over 70 countries. For more information, visit www.soft-ex.net

 

 

Investor Relations:

Gateway Investor Relations

Matt Glover or Charlie Schumacher

949-574-3860

WYY@gatewayir.com

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How to optimize UC Billing & Analytics in the New Norm - Interview with UC Today

With most businesses having switched almost entirely to working remotely (or a hybrid thereof), going back to a physical office seems like a far-off reality. There is one rather significant angle of this new normal that is often overlooked: the one of billing communications. More precisely: how the multi-platform work environment forces a new approach to billing.

Check out the interview with Ian Lindsay, SVP Sales Soft-ex with UC Today.

https://www.uctoday.com/unified-communications/interactive-billing-analytics-across-multiple-uc-platforms-in-the-new-norm/

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WidePoint’s Subsidiary Soft-ex Communications Wins Three-Year Contract for Unified Billing & Analytics by CANCOM C&C

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications has signed a contract with CANCOM C&C to provide their innovative Unified Billing and Analytics solution to deliver an enhanced interactive digital billing communications experience for CANCOM’s C&C customers.

 

CANCOM C&C selected Soft-ex for its extensive billing expertise and innovative, customer facing, digital presentation solutions. CANCOM C&C will now be able to provide “single pane of glass” transparency for customers so they can experience a digital view of all costs and relevant metrics associated with platforms and services consumed.

 

Martin Chapman, CTO of CANCOM C&C stated, “The new norm of how we work and communicate has put significant focus for unified comms providers like CANCOM C&C to deliver more effective billing communications and self-serve bill analytics, in order to ensure customer retention and compliance, not to mention a better digital experience. The requirement now to tariff, generate and present unified bills from multiple platforms, has become even more critical.” Chapman added, “We selected Soft-ex as they are proven in the marketplace for delivering value-add solutions that enhance online customer engagement, personalize the billing experience and will ultimately optimize our billing communications.”  

 

Ian Sparling, CEO of Soft-ex, commented, “A recent study by industry analysts, Omnisperience found that COVID-19 has in fact, speeded up digitalization efforts. 84% of those surveyed revealed they intend to invest in more effective communication of charges. CANCOM C&C is a leader in their field and with our solution they will be at the forefront of offering a scalable digital billing experience to their clients. We very much look forward to building a strong and lasting relationship with CANCOM C&C as we support their business requirements in this very dynamic and exciting unified comms environment.”

 

Jin Kang, WidePoint’s chief executive officer, added, “WidePoint congratulates Soft-ex on winning this three-year contract for Unified Billing and Analytics from CANCOM C&C. Soft-ex continues to demonstrate its innovative vision for supporting Digital Service Providers around the world as it expands the impact and reach of WidePoint’s TM2solutions.”  

 

 About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

  

About CANCOM Group

CANCOM group has grown to become a EUR 1.4 billion business in over 60+ locations in Europe and the US. CANCOM supports corporate and public sector organisations with world-class IT products, solutions and services that are award-winning. CANCOM C&C is part of the CANCOM Group. As a Digital Transformation Partner, CANCOM accompanies organisations into the digital future. The CANCOM Group’s range of IT solutions include consulting, implementation, services, and the management of IT systems.

 

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading global supplier of Digital Billing Communications solutions. Soft-ex assists Digital Service Providers to deliver interactive digital bill presentment and analytics, which leads to enhanced customer experience and reduced billing and customer care costs. Headquartered in Ireland, Soft-ex has customers and partners in over 70 countries. For more information, visit www.soft-ex.net.

 

 

InvestorRelations:

Gateway Investor Relations

Matt Glover or Charlie Schumacher

949-574-3860

WYY@gatewayir.com

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WidePoint Awarded the U.S. Department of Homeland Security CWMS 2.0 Contract

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that the U.S. Department of Homeland Security (DHS) has awarded the Cellular Wireless Managed Services (CWMS) 2.0 Contract to WidePoint. Valued at up to $500 million, this new Indefinite Delivery, Indefinite Quantity (IDIQ) contract, which was executed on November 25, 2020, has a one-year base period with four 12-month option periods extending through November 24, 2025.

“WidePoint is honored to win the new DHS CWMS 2.0 contract and looks forward to continuing to deliver our comprehensive, commercial CWMS solution to DHS and its Components,” said Jin Kang, WidePoint’s chief executive officer. He continued, “The mobile landscape has evolved significantly since the first CWMS contract was awarded to WidePoint in 2013. The new DHS CWMS 2.0 contract continues DHS’s visionary leadership for maximizing mobile equipment and services and understanding the scope of services that will be required by DHS and its Components in the coming years.”

Todd Dzyak, president of WidePoint Integrated Solutions Corp., and the executive leading the DHS CWMS program, stated, “WidePoint is excited to team with the wireless carriers and our other innovative strategic partners to ensure that the vital missions of DHS and its Components are supported. WidePoint looks forward to building on the foundation of our success to ensure that DHS is always able to access the best services for reducing costs, achieving operational efficiencies and enhancing security.”

Kang added, “WidePoint thanks our team for their dedication and expertise. We also thank the DHS team members across all of the Components for their collaborative efforts and commitment to excellence. This program is a backbone of the mobile infrastructure essential for protecting our nation.”

About WidePoint
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

Investor Relations:
Gateway Investor Relations, Matt Glover or Charlie Schumacher
949-574-3860, WYY@gatewayir.com

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The New Normal Entails a Renewed Approach to UC Billing Communications

In a recent interview with UC Today, Soft-ex's Ian Lindsay talks us through multi-platform billing communications and analytics in the age of COVID.

How many times have you heard the words “new normal” in the past six months?

I bet you can hardly count by now. Most businesses have switched almost entirely to working remotely, and going back to a physical office seems like a far-off reality. But there is one rather significant angle of this new normal that is often overlooked: the one of billing communications. More precisely: how the multi-platform work environment forces a new approach to billing, and how the bill itself is becoming – believe it or not – a revenue generating tool.

Two Words: Multi-Platform

So what does this new normal have to do with billing communications?

“The new norm is definitely going to be a multi-platform environment, because everybody is using different things,” says Ian Lindsay, SVP Sales at Soft-ex. “I can have video from Zoom, video from Teams, and video from Cisco. It’s essential that I know which part of that has been used the most, and who’s using it the most. Our partner, British Telecom, did a survey of all their enterprise accounts, and saw a result of about 3.5 UC applications and 2.5 video applications on every laptop. And all of that is getting billed”. Lindsay, like most people, believes COVID has simply accelerated existing processes.

“Certainly, all COVID has done is brought those changes forward quicker,” says Lindsay. “Companies had to implement solutions in order to enable remote working, but they’ve had to escalate that procedure. They’ve had to buy new licenses, and they’re not 100% sure how those licenses are being used. So when you get a bill, the last couple of months, it’s been very confusing. Businesses need digital billing tools that will help them deal with this confusion.”

Billing as a Revenue Generating Tool

How can UC providers and carriers make things less confusing for their customers? That’s where billing communications comes in.

“You need the granularity behind the bill, and partners who are delivering that granularity are becoming almost like a consultant to the customer. They’re being brave enough to actually highlight those changes to their customers, and then sit down with them and make the recommendations that need to be made. These things all lead to customer retention at the end of the day. It’s that granularity that makes the bill a retention tool. It enhances customer engagement and the transparency increases loyalty. When we’re talking about the new UC channels that we see developing, those aren’t only the large carriers,” says Lindsay. “It’s the smaller, mid-sized system integrators that are providing bundles of services to their customers: hosted voice, SIP channels, broadband. They’re delivering an entire service to them. So the question is: how do they present a bill to the customer in such a way that the bill becomes a retention tool, and even a revenue-generating tool.”

Turning the bill into a revenue-generating tool might sound like a complicated magic trick, but in fact, it’s rather simple:

“The provider can use bill analytics to say: Look, your international calls are increasing every month to America, so let’s get you on a better tariff. Or: These are your unused handsets, so let’s get rid of those, reduce your costs, but then look at something else to replace that. And so on and so forth. So the analytics become essential, both for the provider and for the end user. They create that visibility in order to make the bill a means of providing key observations, KPIs that prompt action.”

But how do you manage to provide customers with all those analytics when dealing with multiple UC platforms?

The Solution: Cross-Platform Billing Analytics

"The Soft-ex platform is meant to do just that. One of our unique selling points is, whilst most of the providers out there (Teams, Zoom, Cisco, etc.) have their own basic analytics packages, they will never be able to cater for cross-platform analytics integrated to the digital bill,” says Lindsay. “If you’ve got multiple platforms, you have to be able to determine a standard quality of service, and then report against that across all of those platforms, get an overall picture of your network, rather than just your Teams network or your Webex network."

Lindsay continues, "Soft-ex provides the ability to present multi-platform analytics through a single pane of glass. The Soft-ex solution is meant mainly for the UC providers and the carriers – we sell it to them, so that they can use it to present the bill to their customers. This platform actually allows me to see all of my customers in a single window and profile them. I can see how many handsets they’ve got, what they’re using, which account is up this month, which accounts are down this month. Our ability to do this cross-platform means that it doesn’t matter whether a provider is providing their customers with six platforms or one platform – we will take all of that in and provide analytics across all of those platforms. I think the critical thing about the UC environment is that it’s multi-platform, and always will be multi-platform,” says Lindsay. “No one has committed to a single platform so far. And frankly, I don’t think they ever will”.

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Digital Billing Communications

Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients

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Soft-ex to sponsor and speak at CEM in Telecoms Americas Summit

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow

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WidePoint Secures More Than $18.7 Million in Contract Awards

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint wins $12M task order by the U.S. Coast Guard

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications.

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Soft-ex to attend upcoming MWC Americas

Soft-ex will be attending MWC Americas, in partnership with CTIA, on Sept 12-14, 2018 in Los Angeles. Ian Sparling, chief executive officer at Soft-ex

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WidePoint Awarded New BPA Task Order by the U.S. Department of Homeland Security Headquarters

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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