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News & Blog

Orange Paper

Effective Digital Billing for Service Provider Success

Not for the first time, the telecoms industry is in the midst of a period of exciting and fundamental change. The 2020 COVID-19 crisis accelerated digital maturation and due to customers’ increased digital expectations forced a new inflection point. Communication service providers (CSPs) urgently need to help their customers adjust to the New Normal and simultaneously position themselves for the wide-reaching innovations heralded by the rollout of 5G and FTTP.

This Omnisperience paper, which is based on primary research amongst European and North American CSPs, explores how CSPs can transform bills into the core of digital customer communications and thereby meet customer expectations of a more digital and personalised experience
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Download the orange paper here

WidePoint Secures More than $10.4 Million in Trusted Mobility Management (TM2) Contracts During the Fourth Quarter of 2020

WidePoint Corporation (NYSE American:WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, today reported that the company recorded more than $10.4 million in contract awards during the fourth quarter of 2020 in addition to being awarded the U.S. Department of Homeland Security (DHS) Cellular Wireless Managed Services (CWMS) 2.0 Contract.

During the quarter, WidePoint recorded more than 30 contractual actions, including new awards, renewals, contract extensions and exercised option periods. Highlights include:

  • U.S. Coast Guard
  • Fortune 1000 building material products installer and distribution company
  • Global leader in food and support services management
  • Leading U.S. quick-service restaurant chain
  • Global policy think tank
  • A Virginia public school district
  • One of Ireland's leading mobile operators
  • Office of Biometric Identity Management (OBIM)

"In the fourth quarter of 2020, we expanded our TM2 footprint with many of our clients and in numerous industry sectors," said Jin Kang, WidePoint's CEO. "These awards, combined with our work with DHS and the U.S. Census Bureau, indicate that WidePoint's Mobility Managed Services (MMS) are increasingly being adopted as the trusted solution for managing the mobile workforce and landscape. We are already building on that position in 2021 by adding new strategic Identity Management credentialing clients. We look forward to providing additional updates on this momentum throughout the year."

About WidePoint
WidePoint Corporation (NYSE American:WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, managed mobility services, identity management, and digital billing and analytics. For more information, visit widepoint.com.

Investor Relations:
Gateway Investor Relations
Matt Glover or Charlie Schumacher
949-574-3860, WYY@gatewayir.com


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These SBCs are Made for Billing Analytics

Soft-ex's Ian Lindsay explains to "UC Today" how SBC data makes for smarter billing

Most of us know SBCs (Session Border Controllers) for their original use: providing companies using VoIP networks with greater control over the media streams across their network. However, the elaborate data provided by the SBC has another important use: improved reporting and richer billing analytics.

“What we are seeing from our partners – British Telecom, KPN and others – is that customers consider the ability to monitor their call flow essential: How does a call come into the organization? How is it handled? Where does it end up?” shares Ian Lindsay, SVP Sales at Soft-ex.  

“And they also expect to be able to do some cost analysis. Even though in UC internal call costs are generally zero – when it comes to breakout calls, people need to understand how they are being tariffed, and be able to tariff them correctly, so they can track any changes in those costs. Not to mention hybrid networks, combining UC Platforms with traditional voice platforms, where you can’t rely solely on UC analytics.“

This is where the SBC comes in.

Added Value from SBC Data: Know Thy Network

“We’ve been engaging with the SBC manufacturers – companies like AudioCodes and Ribbon – and are amazed by the amount of data they provide on the call records going through those SBCs“  

“By taking those analytics and combining them with our UC platform analytics, we are able to provide a much richer picture of a company’s network. You go from just looking at your UC platform in terms of overall performance, infrastructure and costs, to looking at much more granular detail on breakout calls and PSTN traffic as well,” says Lindsay.  

This means that you can determine the quality of both internal and outgoing calls, monitor SIP channels, and get a better understanding of how your remote workers are doing: are they coming through via the PSTN or via the internal network? Are they using their mobiles or making calls through the UC network?  

All of those are critical to monitoring costs and eventually saving money.  

How Does Soft-ex Optimize the Use of SBC Data?

Soft-ex simply looks at the SBC as another adapter – taking the information it provides and using it within the same reports the interactive billing and analytics provider has always been providing to its customers. Effectively, presenting analytics regarding infrastructure, call flow and costs in a self-serve portal.  

“Soft-ex have the ability to report across hybrid platforms and mixed networks. Some of our competitors are not able to do this,“ says Lindsay.

For Soft-ex, their interactive billing and analytics offerings are constantly being innovated to address the dynamic market demands.  

One of Soft-ex’s main USP’s is they do all their development internally.  

“We’re not relying on third-party software – we do everything in–house, and I believe this is one of our main strengths. It gives us agility and flexibility, which is what today’s enterprises require,” Lindsay shares.

“We are in a position to react much faster and much more cost-effectively than most of our competitors. And as the way we now all work and communicate has changed forever – our mission is to continue to constantly innovate and deliver solutions that address these evolving market needs.”

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Soft-ex launched in Microsoft Azure & App Marketplace for their innovative UC Analytics & Billing Solution

Soft-ex, a subsidiary of WidePoint Corporation (NYSE American: WYY), a leading provider of Trusted Mobility Management (TM2), announced today that it has been accepted by Microsoft onto their Azure & App Marketplace.

 

The Microsoft commercial marketplace is a catalog of solutions from global independent software vendor (ISV) partners,  available in more than 100 countries and regions. The Microsoft commercial marketplace has two online stores: Microsoft AppSource and Azure Marketplace. Microsoft AppSource contains business solutions and Azure Marketplace contains IT solutions.  The Soft-ex solution is now launched within each marketplace providing Microsoft Teams customers with UC Analytics & Billing solutions to assist them optimise adoption; customer experience; costs and quality of service.

 

“Our SAAS platform provides centralised visibility and advanced self-serve analytics for Microsoft customers to help them more effectively manage their unified comms infrastructure, performance and costs”, said Ian Sparling, chief executive officer at Soft-ex. “During these challenging times and the new ways in which we all work and communicate, our newly design-led UX portal will help enterprises to improve collaboration and efficiencies via a ‘single pane of glass’ dashboard. We look forward to a successful relationship with Microsoft and to delivering to their global clients solutions that ensure they get the best out of their Teams environment.”

 

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SAAS based Digital Billing and Analytics solutions that provide unique online data intelligence for Digital Service Providers and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we have customers and partners in over 70 countries globally. For more information, visit www.soft-ex.net.

 

About WidePoint
WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

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UC Providers and Enterprises Win with Soft-ex

Check out the latest interview with Ian Lindsay, SVP Sales at Soft-ex with UC Today on "Bill visibility and drilldown analytics that increase customer retention, reduce costs and help deal with multi-platform environments".

COVID has driven a massive change in the market, taking place in a very short period of time. Both UC providers and enterprises using UC solutions are still trying to adjust to this transformation, and one of the things requiring renewed attention is the bill.

“The bill has never changed so quickly and so much in its entire life,” notes Ian Lindsay, SVP Sales at Soft-ex.

This change triggers a profound need for intelligent billing tools, which allow a better understanding of what companies are actually paying for. Or in one word: visibility.

The Soft-ex solution is all about that visibility – providing interactive billing and analytics to UC providers and carriers, which in turn use it to present the bill to their customers.

You can read the full article here

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Soft-ex Contracts with Three Ireland (Hutchison) Limited to Deliver Soft-ex’s Latest Innovative Digital Billing and Analytics Solution

WidePoint Corporation (NYSE American: WYY), a leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications has signed a new contract with Three Ireland (Hutchison) Limited.

 

Under the agreement, Soft-ex will deliver its latest digital billing platform, Three Analyst, to Three Ireland’s enterprise customers. The platform is designed to provide Three’s customers with complete insight into, and the ability to effectively manage, their unified telecom costs.

 

“Three Ireland (Hutchison) Limited is a longstanding customer of Soft-ex, and under this new contract, we will be providing them with the very latest design-led digital billing and analytics solution,” said Ian Sparling, chief executive officer at Soft-ex. “Our UX portal will optimize customer online engagement while also delivering internal efficiencies. We look forward to continuing to expand this successful relationship and will continue to introduce a range of new initiatives to ensure that Three Analyst remains the market’s leading solution.”

 

Commenting for Three Ireland (Hutchison) Limited, Ciara O’Reilly, the head of product, propositions & operations, said, “At Three, one of our key priorities is to deliver innovation and the best customer journey experience. We view Soft-ex’s solution as a core value-added service, a competitive differentiator, and a key component of our digital engagement program. It offers a dynamic user interface for interactive billing and self-serve analytics and delivers an enhanced user experience that meets the changing needs of our business clients.”

 

Jin Kang, chief executive officer of WidePoint Corporation, stated, “The current global situation has sped up digitalization efforts, increasing the demand for our solutions from commercial enterprises. DSPs (Digital Service Providers) are now intently focused on more effective customer collaboration, and that includes enhancing the billing process. As Soft-ex expands its relationship with Three Ireland (Hutchison) Limited, it increases tangible ROI for them, provides a best-in-class customer engagement platform for their business clients, and enhances WidePoint’s positioning with enterprise clients.”

 

About Three

Three is one of Ireland’s leading mobile operators with 35% market share and almost 2.4 million customers (as of August 2020). Three’s network is built for data with 99% 4Gcoverage and carries over 68% of all mobile data on its network, more than all other operators combined. Three has recently launched its 5G network which is available to customers in every county.

Three is 100%owned by renowned multinational technology innovator CK Hutchison Holdings (CK Hutchison). Its diverse businesses employ approximately 300,000 people in over 50 countries worldwide.CK Hutchison has five core businesses - ports and related services, retail, infrastructure, energy, and telecommunications.

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SAAS based Digital Billing and Analytics solutions that provide unique online data intelligence for DSPs and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we have customers and partners in over 70 countries globally. For more information, visit www.soft-ex.net.

 

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

 

Investor Relations:
Gateway Investor Relations
Matt Glover or Charlie Schumacher
949-574-3860
WYY@gatewayir.com

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WidePoint’s Subsidiary Soft-ex Communications Signs Multi-Year Contract with Zetacom to Deliver Unified Communications Analytics

Soft-ex Will Enable Zetacom to Deliver Consolidated Self-Serve Analytics Across All Platforms

 

WidePoint Corporation (NYSE American: WYY),the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Billing & Analytics solutions, announced today that its subsidiary Soft-ex Communications has signed a multi-year contract with Zetacom. Under the contract, Soft-ex will provide Zetacom with its innovative Unified Comms Analytics solution, allowing Zetacom to deliver integrated reporting to its clients.

 

Zetacom selected Soft-ex for its extensive expertise and design-led UX portal. Zetacom will now be able to provide its customers with a centralized, transparent experience that allows them to digitally view all costs and relevant metrics associated with platforms and services consumed. In addition, Zetacom also plans to provide the Soft-ex UC Billing module to its clients.

 

Dick Dompeling, CEO of Zetacom stated, “There has been a huge increase in homeworking during the pandemic, and with that, a significant increase in Microsoft TEAMS & Mitel MiCollab adoption rates. In the course of this accelerated roll-out of UC platforms, the need to carry out automated analytics and reporting to ensure optimization of the new infrastructure and performance has become of critical importance. We are delighted to continue our successful partnership with Soft-ex in this growing UC collaboration market to address the dynamic business needs of our customers.”

 

Ian Sparling, CEO of Soft-ex, commented, “In the new norm of how we all collaborate and communicate remotely, Soft-ex is at the forefront in delivering advanced UC analytics solutions to ensure infrastructure optimization, employee efficiencies, customer retention and compliance. We are seeing accelerated investment in digitalization efforts to deliver more effective communication and collaboration. Zetacom is a valued partner. We very much look forward to building a strong and lasting relationship with them as we support their business requirements in this very dynamic and exciting unified comms environment.”

 

Jin Kang, WidePoint’s chief executive officer, added, “While major federal agencies like the U.S. Department of Homeland Security remain our core customer base, our solutions are equally relevant for large commercial enterprises, and we’ve been making a concerted effort to ensure more private organizations are aware of the value we can provide. As Soft-ex’s multi-year contract with Zetacom demonstrates, those efforts are bearing fruit. We look forward to building on the momentum of this contract and expanding the impact and reach of our TM2 solutions as Soft-ex continues to demonstrate its innovative vision for supporting digital service providers around the world.”

 

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

 

About Zetacom

Zetacom is a systems integrator for the corporate market and market leader in healthcare specific communication systems in the Netherlands. Zetacom provides communication solutions to healthcare institutions, (semi-)government bodies, corporates and SMEs. Zetacom specializes in business telephony, care alarm systems, voice over WLAN, location determination systems, mobile telephony, and Unified Communications. To date approximately 25% of hospitals and care institutions in the Netherlands have chosen for Zetacom’s solutions and services.

 

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading global supplier of Digital Billing Communications solutions. Soft-ex assists Digital Service Providers to deliver cross platform interactive billing and performance analytics, which lead to enhanced customer experience and reduced billing and care costs. Headquartered in Ireland, Soft-ex has customers and partners in over 70 countries. For more information, visit www.soft-ex.net

 

 

Investor Relations:

Gateway Investor Relations

Matt Glover or Charlie Schumacher

949-574-3860

WYY@gatewayir.com

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Digital Billing Communications

Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients

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Soft-ex to sponsor and speak at CEM in Telecoms Americas Summit

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow

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WidePoint Secures More Than $18.7 Million in Contract Awards

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint wins $12M task order by the U.S. Coast Guard

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications.

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Soft-ex to attend upcoming MWC Americas

Soft-ex will be attending MWC Americas, in partnership with CTIA, on Sept 12-14, 2018 in Los Angeles. Ian Sparling, chief executive officer at Soft-ex

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WidePoint Awarded New BPA Task Order by the U.S. Department of Homeland Security Headquarters

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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If you would like to learn more about our innovative solutions and how we can assist your company to reduce churn and increase customer loyalty, then simply contact us today to schedule a demonstration.

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