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News & Blog

Orange Paper

Effective Digital Billing for Service Provider Success

Not for the first time, the telecoms industry is in the midst of a period of exciting and fundamental change. The 2020 COVID-19 crisis accelerated digital maturation and due to customers’ increased digital expectations forced a new inflection point. Communication service providers (CSPs) urgently need to help their customers adjust to the New Normal and simultaneously position themselves for the wide-reaching innovations heralded by the rollout of 5G and FTTP.

This Omnisperience paper, which is based on primary research amongst European and North American CSPs, explores how CSPs can transform bills into the core of digital customer communications and thereby meet customer expectations of a more digital and personalised experience
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Download the orange paper here

Soft-ex achieves Microsoft Gold Partner status for innovative UC Voice Analytics & Digital Billing Solution

Soft-ex, a subsidiary of WidePoint Corporation (NYSE American:WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management (IdM) and Analytics & Billing as a Service (ABaaS), announced today that it has achieved Gold Partner status from Microsoft, demonstrating best-in-class capability with Microsoft Teams for integrated Voice Analytics and Digital Billing.

In this new and dynamic hybrid working environment, Gold status exposes Soft-ex solutions to Microsoft sales teams and channel partners, identifying joint opportunities and accelerating customer success.  Accelerated global adoption of Microsoft Teams has been one of the most exciting business developments throughout the shift to remote working driven by the covid pandemic. Today Teams has over 270 million active users (MAUs) with Teams Phone alone accounting for nearly 80m MAUs, placing over a billion calls monthly – including more than 90% of the Fortune 500 that used Teams Phone in the last quarter. The Soft-ex solution delivers advanced UC Voice Analytics to assist enterprises to optimise adoption, performance, infrastructure and costs whilst also delivering an enhanced customer experience via digital billing for Microsoft MSPs (Managed Service Providers).

Ian Sparling, CEO at Soft-ex noted that “we are delighted to be named a Microsoft Gold partner and look forward to deepening our relationship with both Microsoft sales teams and channel partners”. He added, “our SaaS solution has been identified by Microsoft as satisfying a requirement to optimise the Teams Voice experience. With 2022 being defined as the “year of the phone” for Microsoft, we are well positioned to take advantage of the uptake in Teams Voice and meet the need for more centralised visibility and advanced self-serve analytics. We will continue to collaborate closely with Microsoft and our focus remains on delivering compelling solutions and enhanced digital experiences for our joint clients”.

About Soft-ex

Soft-ex, part of the WidePoint Group, is a leading supplier of SaaS based Analytics & Billing as a Service (ABaaS) that provide unique online data intelligence for Digital Service Providers and their Enterprise & Consumer customers for fixed, mobile and PABX communications. Headquartered in Ireland, we are proud to serve our clients and partners across the globe. For more information, visit soft-ex.net.

About WidePoint

WidePoint Corporation (NYSE American:WYY) is a leading provider of trusted mobility management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

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Soft-ex latest release for UC Voice Analytics delivers enhanced call journey visualisation for Microsoft Teams

Soft-ex have just released an exciting new feature within our UC Voice Analytics solution for Microsoft Teams that delivers a visual flow chart of the Call Journey across all the Call Queues. This capability has been requested by many Microsoft Teams customers who want to understand the reachability they present to their customers. Soft-ex provide this visualisation by ‘stitching together’ the individual call events into a whole call journey, to ensure simple and correct representation of incoming calls and customer reachability.

Soft-ex were recently awarded Co-sell Ready status by Microsoft which enables engagement and collaboration on global sales opportunities with Microsoft sales teams and channel partners, delivering accelerated business growth. This new release is now also available within the Microsoft commercial marketplace providing Microsoft Teams customers with our innovative and agile UC Voice Analytics & Billing solution to assist clients optimise adoption; customer experience; costs and quality of service.

For more information sales@soft-ex.net

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WidePoint to Present at the Maxim 2022 Virtual Growth Conference

WidePoint Corporation (NYSE American:WYY), the innovative technology Managed Solution Provider (MSP) specializing in Identity and Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Digital Billing & Analytics, and IT as a Service (ITaaS), will be virtually presenting at the Maxim 2022 Virtual Growth Conference, which is being held on March 28-30, 2022.

WidePoint management's presentation will be webcast and available for replay here. To receive additional information, or to schedule a one-on-one meeting, please contact WYY@gatewayir.com.

About Maxim Virtual Growth Conference
During this virtual conference, investors will hear from executives from a wide range of sectors including Biotech, Clean Energy, Electric Vehicles, Financial Services, Fintech & REITS, Gaming & Entertainment, Healthcare, Healthcare IT, Infrastructure, Shipping and Technology/ Media/Telecom. The conference will feature company presentations, fireside chats, roundtable discussions, and live Q&A with CEOs moderated by Maxim Research Analysts.

About WidePoint
WidePoint Corporation (NYSE American:WYY) is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity and Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service (ITaaS), Cloud Security, and Digital Billing & Analytics. For more information, visit widepoint.com.

WidePoint Investor Relations:
Gateway Group, Inc.
Matt Glover or John Yi
949-574-3860
WYY@gatewayir.com

SOURCE: WidePoint Corporation

View source version on accesswire.com:https://www.accesswire.com/693211/WidePoint-to-Present-at-the-Maxim-2022-Virtual-Growth-Conference

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WidePoint Sets Fourth Quarter and Full Year 2021 Conference Call for Monday, March 28, 2022 at 4:30 p.m. ET

WidePoint Corporation (NYSE American:WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Identity Management (IdM), Managed Mobility Services (MMS), Telecommunications Lifecycle Management (TLM), and Digital Billing & Analytics solutions, will hold a conference call on Monday, March 28, 2022 at 4:30 p.m. Eastern time to discuss its financial results for the fourth quarter and full year ended December 31, 2021. Financial results will be issued in a press release prior to the call.

WidePoint's management will host the conference call, followed by a question and answer period.

Date: Monday, March 28, 2022
Time: 4:30 p.m. Eastern time (1:30 p.m. Pacific time)
U.S. dial-in number: (888) 506-0062
International number: (973) 528-0011
Access Code: 554975

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Investor Relations at (949) 574-3860.

The conference call will be broadcast live and available for replay here and via the investor relations section of the company's website.

A replay of the conference call will be available after 7:30 p.m. Eastern time on the same day through Monday, April 11, 2022.

Toll-free replay number: (877) 481-4010
International replay number: (919) 882-2331
Replay ID: 44743

About WidePoint

WidePoint Corporation (NYSE American:WYY) is a leading provider of Trusted Mobility Management (TM2) solutions, including telecom management, mobile management, identity management, and digital billing and analytics. For more information, visit widepoint.com.

WidePoint Investor Relations:

Gateway Group, Inc.
Matt Glover or John Yi
949-574-3860
WYY@gatewayir.com

SOURCE: WidePoint Corporation

View source version on accesswire.com:https://www.accesswire.com/691925/WidePoint-Sets-Fourth-Quarter-and-Full-Year-2021-Conference-Call-for-Monday-March-28-2022-at-430-pm-ET

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WidePoint Expands Portfolio of Secure Technology Management Service Offerings

WidePoint Corporation (NYSE American: WYY), an innovative technology Managed Solution Provider (MSP) specializing in Identity and Access Management (IAM), Telecommunications and Managed Mobility Services (MMS), Digital Billing & Analytics, and IT as a Service (ITaaS), announced today an expansion of the company’s portfolio of secure technology management as a service offerings.

Jin Kang, WidePoint's CEO, stated: “In 2021, WidePoint proactively focused on product development initiatives needed to expand our portfolio of solutions to power opportunities for material growth in 2022 and beyond. As a company recognized for pioneering IAM, Mobility Management, ITaaS and Digital Billing & Analytics solutions that work will always continue. Our expertise in these vital technology areas provides the foundation for WidePoint to ask, ‘What’s next? What will government and commercial enterprises need to tackle increasingly complex cybersecurity, mobility and technology management challenges?’ I am excited to announce details of our technological achievements and expanded offerings.”

WidePoint Cybersecurity Solutions Corp.

The WidePoint-ORC Cybersecurity team developed next generation federally-certified IAM solutions.

Achievements include:

• Quantum-resistant Public Key Infrastructure (PKI) solutions

• Implementing an additional commercial Certificate Authority (CA) for K-12

• Continuing to expand PKI beyond federal to commercial, state, local and education entities

• Expanding Identity, Credentialing and Access Management (ICAM) clients by partnering with 22Vets, a Service-Disabled Veteran-Owned Small Business (SDVOSB)

IT Authorities

IT Authorities is now positioned as WidePoint’s ITaaS, Cloud Services and Managed Service anchor. Since the acquisition in October 2021, ITA has achieved:

• SOC II certification

• Recognition in the Top 100 Vertical Markets MSPs in the world by Channel e2e

• Managed Security Service Provider (MSSP) status in addition to being a Managed Service Provider

WidePoint Integrated Solutions Corp. & WidePoint Mobile Corp.

WidePoint’s comprehensive Mobility, Inventory and Asset Management Services team achieved important government and industry product and service certifications. Significant developments include:

• FedRAMP Ready Status for WidePoint’s technology management platform

• R2v3 Certification for the Columbus Ohio WidePoint Mobile Corp. recycling facility

• WidePoint Mobile Corp. recognized by the International Organization for Standardization (ISO) 9001, 14001, 45001 for quality, environmental, and occupational health and safety

• Recognized as an Honorable Mention Vendor in the 2021 Gartner® Magic Quadrant for Managed Mobility Services, Global

• Recognized in the Gartner® Market Guide for Telecom Expense Management Services, 2021

• Expanding service offerings to include Utility Expense Management

• Expanding partnerships with multiple carriers and Systems Integrators

Soft-ex

The Soft-ex team expanded the company’s Digital Billing & Analytics platform for Unified Communications (UCaaS) to address the new hybrid workplace. Soft-ex was awarded Microsoft Co-Sell Ready Status for Innovative UC Voice Analytics & Billing Solution.

Jason Holloway, WidePoint’s Chief Sales and Marketing Officer, stated: “WidePoint is proud of our team and excited by the expertise and talent that achieves these rigorous advances. By committing to the difficult, WidePoint delivers solutions that deliver. These are not easy wins. These developments also support refreshing our solution terminology. For example, ‘Identity Management’ (IdM) is now ‘Identity and Access Management’ (IAM) or ‘Identity, Credentialing and Access Management’ (ICAM). Like our solutions, WidePoint is always evolving.”

Kang added, “We are excited by the increased interest in our solutions and how our strategic partnerships are helping to introduce the value of WidePoint to robust pipelines of opportunities. In a landscape that is now defined by ‘Zero Trust,’ WidePoint’s solutions are trusted.”

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading technology Managed Solution Provider (MSP) dedicated to securing and protecting the mobile workforce and enterprise landscape. WidePoint is recognized for pioneering technology solutions that include Identity and Access Management (IAM), Mobility Managed Services (MMS), Telecom Management, Information Technology as a Service (ITaaS), Cloud Security, and Digital Billing & Analytics. For more information, visit widepoint.com.

WidePoint Investor Relations:

Gateway Group, Inc.

Matt Glover or John Yi

949-574-3860

WYY@gatewayir.com

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The Rise of the Hybrid Workplace Means Greater Need of UC Analytics

Soft-ex and AudioCodes expertise delivers Voice & SBC analytics to optimise companies' transition to hybrid work environments

In today’s constantly-shifting working environments, many companies are increasingly embracing UC and moving away from traditional telephony. Many of those companies are migrating to a Zoom or Teams environment, which offer significant tangible benefits, but also deliver new challenges. In order to properly handle these challenges, Voice Analytics are still very much a necessity, and even more so than before.  

“Companies migrating to a more digital footprint still demand the continuation of the Voice Analytics they were receiving on their traditional platform,” notes Ian Lindsay, SVP Sales at Soft-ex. “They need those analytics to provide them with granular visibility regarding performance, costs, infrastructure and usage patterns. These analytics are even more important during the transition in understanding the metrics regarding user experience.”  

Hybrid Workplace: More than Just a Buzzword

“Hybrid workplace is not just a buzzword, it’s real,” says Andy Elliot, VP Marketing at AudioCodes. “And while it’s great for workforce flexibility, it also means increased complexity for service providers and IT professionals.”

A hybrid work environment indeed poses new challenges for IT teams, who now have to manage existing PBXs as well as new collaboration platforms such as Microsoft Teams and Zoom in order to help employees work from anywhere.  

“Analytics and management of this converged UC environment is more critical than ever, both to help enterprises understand user adoption and optimise their network, and to help service providers simplify billing and offer valuable insights to their customers,” Elliot explains.

How Does Soft-ex Help Clients Navigate the New Hybrid Complexity?

Soft-ex has over 30 year of experience delivering comprehensive billing and analytics solutions. Adding that to AudioCodes SBC expertise, the company is well-equipped to help service providers and their customers navigate voice complexities within the new hybrid environment.  

“AudioCodes SBCs sit at the hub of the network in a hybrid enterprise, providing connectivity, security and seamless integration to platforms such as Microsoft Teams. They do this as an integral part of the network or as a cloud-based subscription service,” Lindsay explains.

Being at the core of the network, AudioCodes SBCs are able to provide valuable data on network utilisation, user activity and other important parameters. That intelligence is then used by Soft-ex to present valuable analytics and insights to enterprise IT teams and service providers, so that they can get the most out of their UC infrastructure.  

“It is this important information that can deliver efficient and quicker transition to the hybrid work environment, ensuring excellent quality, customer service and user adoption,” says Lindsay. “Bringing together class-leading technology from Soft-ex and AudioCodes is a win-win situation for our clients.”  

The Soft-ex solution offers a unique feature by integrating the MS Teams and SBC call detail records. This in turn provides a comprehensive set of analytics and allows optimal bandwidth management, channel utilization, occupancy and peak thresholds management.  

“This information, when combined with the ability to identify devices that haven’t been used in any given timeframe, provides total infrastructure management for service providers or enterprise IT teams,” Lindsay concluded.

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Digital Billing Communications

Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients

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Soft-ex to sponsor and speak at CEM in Telecoms Americas Summit

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow

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WidePoint Secures More Than $18.7 Million in Contract Awards

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint wins $12M task order by the U.S. Coast Guard

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications.

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Soft-ex to attend upcoming MWC Americas

Soft-ex will be attending MWC Americas, in partnership with CTIA, on Sept 12-14, 2018 in Los Angeles. Ian Sparling, chief executive officer at Soft-ex

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WidePoint Awarded New BPA Task Order by the U.S. Department of Homeland Security Headquarters

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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