Soft-ex win major North American Telco client for their Interactive Bill solution

The interactive Bill solution will manage B2B billing at scale with this agile solution designed to cut call center costs and deliver simplified customer experiences. Available as a cloud-based bill presentment and analytics solution, the portal is designed to guide customers through their monthly billing process with charge explanations, self-service payment, and dynamic reporting and insights.

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Available in real-time, Interactive Bill puts customers in control of their billing experience, consolidating reporting for all services into one unified interface, making it easier than ever for customers to understand and analyze their billing data. Interactive Bill displays key changes to the bill, month over month, identifying trends and pointing out key KPIs.

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Benefits already being experienced by this large US Telco include a transparent digital experience to enhancing enterprise customer engagement; competitive differentiator for new business acquisition; and an intuitive portal reducing inbound care calls significantly.

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For more information, please contact IBsales@soft-ex.net

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Soft-ex, part of the WidePoint Group, is a leading supplier of Digital Billing Communications and UC Analytics solutions for Digital Service Providers (DSPs), UC Hosted Voice Providers and their Customers for IoT (wireless, wireline, PABX, TV, Internet). We have offices in North America and EMEA and we have customers and partners in over 90 countries globally. Customers include BT, Three, KPN, eir, Capita, Flexity & Cancom, Virgin Media, to name but a few. Our global enterprise clients include Nationwide, Unilever, Lloyds, Royal Mail & Tiffany. For more information, visit www.soft-ex.net

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Soft-ex win major North American Telco client for their Interactive Bill solution

Soft-ex have been selected to deliver an innovative Digital Billing experience to Wholesale & Retail clients.

The interactive Bill solution will manage B2B billing at scale with this agile solution designed to cut call center costs and deliver simplified customer experiences. Available as a cloud-based bill presentment and analytics solution, the portal is designed to guide customers through their monthly billing process with charge explanations, self-service payment, and dynamic reporting and insights.

‍

Available in real-time, Interactive Bill puts customers in control of their billing experience, consolidating reporting for all services into one unified interface, making it easier than ever for customers to understand and analyze their billing data. Interactive Bill displays key changes to the bill, month over month, identifying trends and pointing out key KPIs.

‍

Benefits already being experienced by this large US Telco include a transparent digital experience to enhancing enterprise customer engagement; competitive differentiator for new business acquisition; and an intuitive portal reducing inbound care calls significantly.

‍

For more information, please contact IBsales@soft-ex.net

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Let us help you turn your data into a competitive advantage. If you want to get the most out of your communication and collaboration data, get in touch with Soft-ex today.

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ABOUT US

Soft-ex provides organisations with actionable intelligence to help them extract value and derive opportunities from customer communications and collaboration data.

Within an easy-to-use dashboard, the Soft-ex platform connects siloed customer communications and collaboration datasets and applies unrivalled business logic, delivering speed to value for enterprises and CSPs.

Backed by a growing roster of global partners, Soft-ex is trusted by organisations across the public and private sectors in over 50 countries.

Soft-ex is part of the WidePoint Group, a leading provider of Managed Mobility Services (MMS) specialising in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.