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Orange Paper

Effective Digital Billing for Service Provider Success

Not for the first time, the telecoms industry is in the midst of a period of exciting and fundamental change. The 2020 COVID-19 crisis accelerated digital maturation and due to customers’ increased digital expectations forced a new inflection point. Communication service providers (CSPs) urgently need to help their customers adjust to the New Normal and simultaneously position themselves for the wide-reaching innovations heralded by the rollout of 5G and FTTP.

This Omnisperience paper, which is based on primary research amongst European and North American CSPs, explores how CSPs can transform bills into the core of digital customer communications and thereby meet customer expectations of a more digital and personalised experience
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Download the orange paper here

WidePoint Awarded $1.6 Million Contract Expansion from U.S. Customs and Border Protection to Deliver Managed Services

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, has secured a new Task Order award from U.S. Customs and Border Protection (CBP) valued at more than $1.6 million.

The new award is an expansion of a previously announced contract with CBP that falls under the Department of Homeland Security’s (DHS) Cellular Wireless Managed Services (CWMS) Blanket Purchase Agreement (BPA). Under the new Task Order, the number of devices that WidePoint manages for CBP will increase 50% from 30,000 to 45,000 devices. The expansion program term is from March 20, 2019 to March 29, 2020, with an option to be extended for one additional year. The $1.6 million expansion increases the total value of the Task Orders issued by CBP under the CWMS BPA for Core Managed Services from $4,950,000 to $6,600,000.

“We are honored to be expanding our contract with U.S. Customs and Border Protection, which has a reputation for maintaining high standards for its wireless managed services,” said Todd Dzyak, President and CEO of WidePoint Integrated Solutions Corporation. “This expansion will not only have immediate, positive effects on our business, but it also signals to the broader market the efficacy of our solutions. We look forward to both the positive impact our additional managed services will have on this vital law enforcement agency and for our company as a whole.”

Jin Kang, Chief Executive Officer and President of WidePoint Corporation, added: “This contract expansion with CBP is clear validation of the value our TM2 solutions can deliver to enterprises seeking to more effectively manage their mobile resources and services. We are excited to begin implementing the expanded solutions with CBP as we are confident of the benefits it will provide to our customer, our business, and our shareholders.”

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit widepoint.com.

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WidePoint Corporation Teams with Leidos on NASA NEST Contract Award

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Bill Presentment & Analytics solutions, has partnered with Leidos (NYSE: LDOS), a FORTUNE® 500 science and technology leader, to support its recently awarded contract with NASA to provide information technology end-user services to support the agency's mission.

NASA’s End-user Services & Technologies (NEST) contract is a single award, firm-fixed-price, indefinite delivery/indefinite quantity (IDIQ) contract. The contract has a two-year, three-month base period followed by a two-year option, a one-year option, and five one-year award term options. Work will be performed at 10 NASA centers nationwide.

The NEST contract establishes a long-term outsourcing arrangement with the commercial sector to provide and manage the majority of NASA's personal computing hardware, supporting infrastructure, agency standard software, mobile IT services, help-desk support, and other associated end-user services. Widepoint will manage the entirety of NASA’s mobile services and provide the associated telecom expense management services, including 24/7 help desk, for more than 20,000 devices over 10 separate accounts.

“Leidos’s vision for this contract and the company’s track record of excellence made joining this team an exciting opportunity for WidePoint,” said Jin Kang, Chief Executive Officer and President of WidePoint Corporation. “Strategic partnerships have and continue to be an important growth driver for WidePoint as they enable us to penetrate new markets, diversify and increase our customer base, and improve our already strong reputation. We are honored to be on the Leidos team, and we look forward to supporting NASA’s critical mission with WidePoint’s TM2 solutions and realizing the many benefits this partnership will have for all parties involved.”

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. For more information, visit www.Leidos.com.

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit widepoint.com.

Matt Glover and Charlie Schumacher

Liolios | Investor Relations

(949) 574-3860

WYY@liolios.com

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Soft-ex to attend Mobile World Congress 2019 in Barcelona

Soft-ex will be attending MWC February 26-28 2019 in Barcelona. Ian Sparling, chief executive officer at Soft-ex, commented, “Soft-ex has a significant global footprint in the CSP enterprise market with clients such as Telefonica, Three, eir, Virgin Media, Flexity and Liberty Global. At this year’s MWC, we will be showcasing our new Interactive Bill Presentment & Analytics solutions for Enterprises & Consumers. Our innovative, design-led solutions effectively enables CSPs to leverage and consolidate data from their existing systems to electronically present personalised bills to the customer, enhancing the overall customer experience.”

If you are attending MWC 2019 in Barcelona and would like to see our solutions and learn how your organisation can benefit, simply email us sales@soft-ex.net regarding preferred meeting times and we will confirm.

Looking forward to seeing you at MWC 2019!

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Soft-ex sponsor Global CEM Telecom Summit 2019 in London

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow. The requirement to deliver an interactive, engaging and integrated customer experience is forcing operators to move towards a blended, data led, customer focused business strategy. Moreover, CX is predicted to become the single greatest purchasing indicator for most consumers by 2020, providing telecoms with an incredible opportunity to differentiate themselves from competitors and catch up to the rest of the market.

Join Soft-ex at the Global CEM Summit 29 - 31 January, 2019 at the Novotel London West, London, United Kingdom, to gain the skills and knowledge needed to prepare for the new era of customer experience. Benefit from the insights of 100+ of the Global CEM elite, with 50+ operators and MVNOs combined experience in innovating and driving customer-centric change. Learn how Soft-ex with our Interactive Billing Communications platform, delivers a key element in the CEM ecosystem for CSPs.

To arrange a demo, simply email: sales@soft-ex.net

We look forward to seeing you there!

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CSG & Soft-ex sign Global Strategic Contract for CCM

CSG & Soft-ex have recently signed a strategic global contract to deliver a joint Customer Communications Management (CCM) market proposition platform to existing and new CSG clients.

Together CSG & Soft-ex are delivering an omni-channel digital billing communications and analytics solution which will enhance the customer experience and significantly reduce customer care costs. Commenting on the partnership agreement, Ian Sparling, ceo at Soft-ex said, "As Service Providers evolve into Digital Service Providers (DSPs), the need to deliver digital interactive bills and increase online adoption is growing and this integrated solution from CSG and Soft-ex will leverage this powerful touch-point for the DSP to its B2B & B2C customers". Sparling added, "CSG’s CCM offering combined with Soft-ex’s solution will positively impact how DSPs communicate with their customers and improve customer loyalty and retention. This compelling joint proposition will also allow customers to use the one thing that customers read -the bill, as a targeted advertising and lead generation tool. We are very excited to be partnering with CSG and adapting to the markets' rapidly changing demands".

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Soft-ex launch next generation of RingMaster

RingMaster Version 6 launched with new innovative dashboard delivering advanced telecom performance, infrastructure and cost reporting

WidePoint Corporation (NYSE Mkt: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Bill Presentment & Analytics solutions, announced today that its subsidiary Soft-ex Communications, has launched its next generation RingMaster Version 6 Call Management solution to deliver UC Analytics to its channel partners and enterprise customers.

The latest release of RingMaster offers a completely new and innovative user interface with a widget driven dashboard delivering enhanced analytics, navigation and user experience. The solution will deliver granular visibility and billing insight on performance, infrastructure and costs to enterprise and public sector customers of Soft-ex’s key channel partners such as BT, KPN, eir, & Capita. RingMaster Version 6 integrates with all major UC platforms such as Cisco, Microsoft, Avaya, Broadsoft, Unify and Mitel. This offering will enable end users to report on user adoption levels of UC and measure and analyse key performance indicators such as instant messaging, voice, video, voice messaging, desktop sharing, gateway utilisation and conferencing. RingMaster Version 6 also provides a solution for optimising targets for call handling; operator staffing levels; failed calls, hunt group response times and incoming call response times in customer-facing departments.

Ian Sparling, CEO of Soft-ex, commented, “Soft-ex is a preferred partner and a key component in many telcos UC strategies, due to our agile and innovative solutions and our flexible support. The Soft-ex platform is data source agnostic, requiring minimal integration with incumbent systems. We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile, fixed, VoIP and data. Our new release of RingMaster delivers a completely new and improved user experience delivering enhanced graphics and widgets. RingMaster provides centralised visibility and control for our channels and their clients, delivering a positive impact on their telecoms cost, infrastructure and performance”.

About Soft-ex

Soft-ex, a subsidiary of WidePoint, is a leading supplier of Digital Bill Presentment & Analytics solutions that provide unique online data intelligence for Communication Service Providers (CSPs) and Enterprises for IOT (including fixed, mobile, PABX and data communications. Headquartered in Ireland, we have customers and partners in over 90 countries globally. Customers include Telefónica, BT, eir, Three, KPN, Capita, BASF, Lloyds, RBS, Standard Life and Unilever, to name but a few. For more information, visit www.soft-ex.net

About WidePoint

WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit www.widepoint.com.

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Digital Billing Communications

Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients

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Soft-ex to sponsor and speak at CEM in Telecoms Americas Summit

CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow

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WidePoint Secures More Than $18.7 Million in Contract Awards

WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint wins $12M task order by the U.S. Coast Guard

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications.

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Soft-ex to attend upcoming MWC Americas

Soft-ex will be attending MWC Americas, in partnership with CTIA, on Sept 12-14, 2018 in Los Angeles. Ian Sparling, chief executive officer at Soft-ex

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WidePoint Awarded New BPA Task Order by the U.S. Department of Homeland Security Headquarters

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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WidePoint Corporation Reports Second Quarter 2018 Results

WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunication

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Let’s schedule a demo

If you would like to learn more about our innovative solutions and how we can assist your company to reduce churn and increase customer loyalty, then simply contact us today to schedule a demonstration.

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