RingMaster Version 6 launched with new innovative dashboard delivering advanced telecom performance, infrastructure and cost reporting
WidePoint Corporation (NYSE Mkt: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications Lifecycle Management, Identity Management and Digital Bill Presentment & Analytics solutions, announced today that its subsidiary Soft-ex Communications, has launched its next generation RingMaster Version 6 Call Management solution to deliver UC Analytics to its channel partners and enterprise customers.
The latest release of RingMaster offers a completely new and innovative user interface with a widget driven dashboard delivering enhanced analytics, navigation and user experience. The solution will deliver granular visibility and billing insight on performance, infrastructure and costs to enterprise and public sector customers of Soft-ex’s key channel partners such as BT, KPN, eir, & Capita. RingMaster Version 6 integrates with all major UC platforms such as Cisco, Microsoft, Avaya, Broadsoft, Unify and Mitel. This offering will enable end users to report on user adoption levels of UC and measure and analyse key performance indicators such as instant messaging, voice, video, voice messaging, desktop sharing, gateway utilisation and conferencing. RingMaster Version 6 also provides a solution for optimising targets for call handling; operator staffing levels; failed calls, hunt group response times and incoming call response times in customer-facing departments.
Ian Sparling, CEO of Soft-ex, commented, “Soft-ex is a preferred partner and a key component in many telcos UC strategies, due to our agile and innovative solutions and our flexible support. The Soft-ex platform is data source agnostic, requiring minimal integration with incumbent systems. We deliver our applications to fit any business model (on-site, managed service or SaaS) for mobile, fixed, VoIP and data. Our new release of RingMaster delivers a completely new and improved user experience delivering enhanced graphics and widgets. RingMaster provides centralised visibility and control for our channels and their clients, delivering a positive impact on their telecoms cost, infrastructure and performance”.
Soft-ex, a subsidiary of WidePoint, is a leading supplier of Digital Bill Presentment & Analytics solutions that provide unique online data intelligence for Communication Service Providers (CSPs) and Enterprises for IOT (including fixed, mobile, PABX and data communications. Headquartered in Ireland, we have customers and partners in over 90 countries globally. Customers include Telefónica, BT, eir, Three, KPN, Capita, BASF, Lloyds, RBS, Standard Life and Unilever, to name but a few. For more information, visit www.soft-ex.net
WidePoint Corporation (NYSE American: WYY) is a leading provider of technology-based management solutions, including telecom management, mobile management, access management and identity management. For more information, visit www.widepoint.com.
Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients
CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow
WidePoint Corporation (NYSE American: WYY), the leading provider of Trusted Mobility Management (TM2) specializing in Telecommunications
WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications.
Soft-ex will be attending MWC Americas, in partnership with CTIA, on Sept 12-14, 2018 in Los Angeles. Ian Sparling, chief executive officer at Soft-ex
WidePoint Corporation (NYSE American: WYY), provider of Trusted Mobility Management (TM2) specializing in Telecommunications