Voice, video, messaging and meetings are the backbone of productivity and connectivity. But with multiple platforms like Cisco, Microsoft Teams and Zoom vying for dominance in the UCC space, businesses face major system fragmentation.
Organisations rely on voice, video, messaging and meetings for smooth day-to-day operations. Cisco is still a leader in voice, Microsoft Teams excels in collaboration, and Zoom continues to gain momentum through its strong UX and bold partnerships. The quality of the tools themselves is pretty evenly matched, but these platforms tend to operate independently and in siloes – and very seldom in an integrated environment.
With each platform owning different channels – all fighting to come out on top as the market leader for internal and external communications - businesses often choose a multi-platform approach and are therefore left with disconnected systems and siloed data. It becomes a case of too many tools, too much data and no clearway to extract value.
The real cost of platform silos
Most companies use a combination of platforms across departments, regions or acquired business units. And different channels used for client communication makes the whole situation even more complicated. Customers can be left with a fragmented experience from a combination of platforms, such as direct message in Teams, conference meetings in Zoom and calls through Cisco. In some instances, businesses are left managing legacy platforms alongside the new UC Teams and Zoom alternatives, so they could still be writing down their legacy switch but trying to integrate with Teams. It’s not effective.
Time-poor IT teams are tasked with keeping a handle on a combination of channels, but it’s not easy when they all sit in their own siloes. Such a disjointed setup can result in:
· Increased operational costs
· Difficulty tracking adoption and usage
· Redundant licenses and ineffective license assignments
· Gaps in compliance and reporting
Businesses need a smarter way to manage their UCC environments. They want visibility, simplicity and value. That’s where Soft-ex steps in.
Complexity breeds cost. Clarity unlocks value.
Soft-ex helps you master complexity. Our UCC Analyser improves decision making and provides enhanced visibility and control of customer communication and collaboration data.
We unify data from Cisco, Zoom, Teams and all other sources into a single reporting hub, so, regardless of what combination of platforms teams are managing, they can clearly see usage, adoption and cost in one place. From there, AI-backed analytics can help businesses unlock real-time, data driven intelligence. With tools like Soft-ex’s UCC Analyser, organisations can conduct advanced analytics on various channels, and use AI-powered insights to save costs and inform business-critical decisions.
With greater insights across the UCC estate, IT teams can assign licenses, optimise adoption, manage costs, meet compliance needs and improve overall user experience with ease.
Cisco, Zoom, Microsoft Teams and other platforms each offer their own unique value to businesses.But the trick is bringing them together.
Ready to unify your collaboration platforms? Get in touch with our team today to find out how our UCC Analyser solutions can work for you.
