Soft-ex are delighted to announce the launch of our new Digital Billing & Analytics UX for B2C.
This highly innovative portal is easier to navigate and offers drill-down on all services. What’s more, we push personalized billing notifications real-time, so that consumers don’t experience any bill shock!
Key features:
- Simplified and transparent billing communications
- Line item descriptions with click-thru to see what’s causing changes to this month’s bill
- Personalization with banner advertising and discounts
- Prorating for on-boarding new subscribers and services - all clearly explained upfront.
- Usage trends with easy to follow graphs
- Consolidated billing from multiple billing platforms
- Easy to implement, low-touch integration for speed-to-market.
This platform delivers an enhanced customer experience, reduces inbound calls to the CSPs call centres and happier, more informed customers. That’s why companies like Telefonica, BT, Liberty Global and Three are using Soft-ex.
If you would like to learn how to increase loyalty and retain customers more effectively via the online bill, then contact us today to organize a demonstration of this agile and innovative solution in action. Simply email sales@soft-ex.net.
