Soft-ex have just released an exciting new feature within our UC Voice Analytics solution for Microsoft Teams that delivers a visual flow chart of the Call Journey across all the Call Queues. This capability has been requested by many Microsoft Teams customers who want to understand the reachability they present to their customers. Soft-ex provide this visualisation by ‘stitching together’ the individual call events into a whole call journey, to ensure simple and correct representation of incoming calls and customer reachability.
Soft-ex were recently awarded Co-sell Ready status by Microsoft which enables engagement and collaboration on global sales opportunities with Microsoft sales teams and channel partners, delivering accelerated business growth. This new release is now also available within the Microsoft commercial marketplace providing Microsoft Teams customers with our innovative and agile UC Voice Analytics & Billing solution to assist clients optimise adoption; customer experience; costs and quality of service.
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Soft-ex are an innovative and a global leader in Digital Billing Communications platforms and we are delighted to integrate their solutions into our CCM portfolio to the benefit of our joint DSP clients
CX strategies are continually evolving to adapt to the needs of not only today’s customer, but also the customer of tomorrow
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