Soft-ex latest release for UC Voice Analytics delivers enhanced call journey visualisation for Microsoft Teams

Soft-ex have just released an exciting new feature within our UC Voice Analytics solution for Microsoft Teams that delivers a visual flow chart of the Call Journey across all the Call Queues. This capability has been requested by many Microsoft Teams customers who want to understand the reachability they present to their customers. Soft-ex provide this visualisation by ‘stitching together’ the individual call events into a whole call journey, to ensure simple and correct representation of incoming calls and customer reachability.

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Soft-ex were recently awarded Co-sell Ready status by Microsoft which enables engagement and collaboration on global sales opportunities with Microsoft sales teams and channel partners, delivering accelerated business growth. This new release is now also available within the Microsoft commercial marketplace providing Microsoft Teams customers with our innovative and agile UC Voice Analytics & Billing solution to assist clients optimise adoption; customer experience; costs and quality of service.

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For more information sales@soft-ex.net

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Soft-ex, part of the WidePoint Group, is a leading supplier of Digital Billing Communications and UC Analytics solutions for Digital Service Providers (DSPs), UC Hosted Voice Providers and their Customers for IoT (wireless, wireline, PABX, TV, Internet). We have offices in North America and EMEA and we have customers and partners in over 90 countries globally. Customers include BT, Three, KPN, eir, Capita, Flexity & Cancom, Virgin Media, to name but a few. Our global enterprise clients include Nationwide, Unilever, Lloyds, Royal Mail & Tiffany. For more information, visit www.soft-ex.net

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Soft-ex latest release for UC Voice Analytics delivers enhanced call journey visualisation for Microsoft Teams

The company is answering the call from businesses who want to understand the reachability they present to their customers.

Soft-ex have just released an exciting new feature within our UC Voice Analytics solution for Microsoft Teams that delivers a visual flow chart of the Call Journey across all the Call Queues. This capability has been requested by many Microsoft Teams customers who want to understand the reachability they present to their customers. Soft-ex provide this visualisation by ‘stitching together’ the individual call events into a whole call journey, to ensure simple and correct representation of incoming calls and customer reachability.

‍

Soft-ex were recently awarded Co-sell Ready status by Microsoft which enables engagement and collaboration on global sales opportunities with Microsoft sales teams and channel partners, delivering accelerated business growth. This new release is now also available within the Microsoft commercial marketplace providing Microsoft Teams customers with our innovative and agile UC Voice Analytics & Billing solution to assist clients optimise adoption; customer experience; costs and quality of service.

‍

For more information sales@soft-ex.net

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ABOUT US

Soft-ex provides organisations with actionable intelligence to help them extract value and derive opportunities from customer communications and collaboration data.

Within an easy-to-use dashboard, the Soft-ex platform connects siloed customer communications and collaboration datasets and applies unrivalled business logic, delivering speed to value for enterprises and CSPs.

Backed by a growing roster of global partners, Soft-ex is trusted by organisations across the public and private sectors in over 50 countries.

Soft-ex is part of the WidePoint Group, a leading provider of Managed Mobility Services (MMS) specialising in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.