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Telefonica - Case Study

Personalized Billing

Telefónica is one of the largest telecommunications companies in the world. With its best in class mobile, fixed and broadband networks, and innovative portfolio of digital solutions, Telefónica is transforming itself into a ‘Digital Telco’, a company that will be even better placed to meet the needs of its customers and capture new revenue growth.

Soft-ex was selected by Telefonica as a complementary VAS to achieve the overall objective of creating visibility and a better customer experience through technology.

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Telefonica UK are delighted to be partnering with Soft-ex and delivering their innovative Optimiser Online Bill Presentation and Analytics solutions to our major corporate and public sector customers. This solution is a proven competitive differentiator delivering an enhanced customer experience and transparency to our customers and in parallel providing Telefonica UK with a VAS to retain existing customers and win new clients.

Billy D’Arcy, O2 UK (Telefonica)

Key Objectives

  • Enhance customer billing experience

  • Increase online adoption rates

  • Interactive, digital & easy to navigate

  • Reduce billing costs

  • Reduce inbound customer care costs.

Key Results

  • Centralized visibility on cost and spend.

  • Cost savings on unified communications.

  • Active alerts and observations.

  • More control.

  • Device and Policy Management.

Let’s schedule a demo

If you would like to learn more about our innovative solutions and how we can assist your company to reduce churn and increase customer loyalty, then simply contact us today to schedule a demonstration.

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