News & Insights
Stay up to date with the latest company news, insightful thought leadership and customer success stories from the Soft-ex team
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How to turn customer data into actionable intelligence in 3 simple steps
Any organisation that claims to have true visibility of all customer engagements will be, at best, telling only half of the truth.
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The Rise of the Hybrid Workplace Means Greater Need of UC Analytics
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Soft-ex and AudioCodes expertise delivers Voice & SBC analytics to optimise companies' transition to hybrid work environments.
Communications Service Providers (CSPs) are planning to invest in more effective Digital Customer Communications
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The leading B2B telecoms analyst firm Omnisperience and digital bill communications and analytics specialists Soft-ex have announced recent research, which has found 84% of communications service providers (CSPs) are planning to invest in more effective customer communications in the next 12-24 months.
The Role of Voice Analytics in Driving Organizational Efficiency
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Check out the new article published in UC Today featuring Soft-ex's Ian Lindsay and Microsoft specialist Michael Hesjak explaining the importance of Voice Analytics in the world of Hybrid Work.
WidePoint Reports First Quarter 2022 Financial Results
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"WidePoint continues to remain nimble, flexible, and resilient in combating uncontrollable macroeconomic headwinds while simultaneously executing our operational goals," according to WidePoint's CEO, Jin Kang.
IT Authorities and Soft-ex to attend Ingram Micro Cloud Summit 22 in Miami
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IT Authorities’ Jason Caras, CEO, and Michael Hankin, VP, Procurement & Vendor Management, along with Soft-ex’s Ian Sparling, CEO, and Grainne Magfhloinn, SVP Business Development, will be in Miami on May 17 – 19th.
Soft-ex achieves Microsoft Gold Partner status for innovative UC Voice Analytics & Digital Billing Solution
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Gold status exposes Soft-ex solutions to Microsoft sales teams and channel partners, identifying joint opportunities and accelerating customer success.
Soft-ex latest release for UC Voice Analytics delivers enhanced call journey visualisation for Microsoft Teams
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The company is answering the call from businesses who want to understand the reachability they present to their customers.
WidePoint to Present at the Maxim 2022 Virtual Growth Conference
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During this virtual conference, investors will hear from executives from a wide range of sectors including Biotech, Clean Energy, Electric Vehicles, Financial Services, Fintech & REITS, Gaming & Entertainment, Healthcare, Healthcare IT, Infrastructure, Shipping and Technology/ Media/Telecom.
WidePoint Sets Fourth Quarter and Full Year 2021 Conference Call for Monday, March 28, 2022 at 4:30 p.m. ET
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WidePoint's management will host the conference call, followed by a question and answer period.
WidePoint Expands Portfolio of Secure Technology Management Service Offerings
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In 2021, WidePoint proactively focused on product development initiatives needed to expand our portfolio of solutions to power opportunities for material growth in 2022 and beyond.
WidePoint Acquires IT Authorities, a Leading Provider of Comprehensive IT as a Service (ITaaS)
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Based in Tampa, Florida, ITA is an award-winning provider of comprehensive information technology (IT) as a service offerings, including cybersecurity, cloud, network operations, and professional services.
Communications Service Providers (CSPs) are planning to invest in more effective Digital Customer Communications
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The leading B2B telecoms analyst firm Omnisperience and digital bill communications and analytics specialists Soft-ex have announced recent research, which has found 84% of communications service providers (CSPs) are planning to invest in more effective customer communications in the next 12-24 months.
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