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Stay up to date with the latest company news, insightful thought leadership and customer success stories from the Soft-ex team

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How to turn customer data into actionable intelligence in 3 simple steps

Any organisation that claims to have true visibility of all customer engagements will be, at best, telling only half of the truth.

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News

WidePoint Reports Full Year and Fourth Quarter 2020 Financial Results

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WidePoint Secures More than $10.4 Million in Trusted Mobility Management (TM2) Contracts During the Fourth Quarter of 2020

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These SBCs are Made for Billing Analytics

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Soft-ex launched in Microsoft Azure & App Marketplace for their innovative UC Analytics & Billing Solution

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UC Providers and Enterprises Win with Soft-ex

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Soft-ex Contracts with Three Ireland (Hutchison) Limited to Deliver Soft-ex’s Latest Innovative Digital Billing and Analytics Solution

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WidePoint’s Subsidiary Soft-ex Communications Signs Multi-Year Contract with Zetacom to Deliver Unified Communications Analytics

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How to optimize UC Billing & Analytics in the New Norm - Interview with UC Today

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WidePoint’s Subsidiary Soft-ex Communications Wins Three-Year Contract for Unified Billing & Analytics by CANCOM C&C

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The Rise of the Hybrid Workplace Means Greater Need of UC Analytics

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Soft-ex and AudioCodes expertise delivers Voice & SBC analytics to optimise companies' transition to hybrid work environments.

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Communications Service Providers (CSPs) are planning to invest in more effective Digital Customer Communications

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The leading B2B telecoms analyst firm Omnisperience and digital bill communications and analytics specialists Soft-ex have announced recent research, which has found 84% of communications service providers (CSPs) are planning to invest in more effective customer communications in the next 12-24 months.

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The Role of Voice Analytics in Driving Organizational Efficiency

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Check out the new article published in UC Today featuring Soft-ex's Ian Lindsay and Microsoft specialist Michael Hesjak explaining the importance of Voice Analytics in the world of Hybrid Work.

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CASE STUDIES

The European Central Bank is the central component of the Eurosystem and the European System of Central Banks, as well as one of seven institutions of the European Union. It is one of the world’s most important central banks, with a balance sheet total of around €7 trillion.

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European Central Bank

CASE STUDIES

Three is the world’s first true mobile broadband network and remains a global leader in the industry, powering over 175 million connections globally. Three is part of CK Hutchison Holdings, a renowned multinational conglomerate committed to innovation and technology. Its diverse businesses employ over 300,000 people in over 50 countries across the world.

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Three

CASE STUDIES

Anglo American plc is a multinational mining company headquartered in London. It is the world’s largest producer of platinum, accounting for around 40% of global output, as well as being a major producer of diamonds, copper, nickel and other minerals. Anglo American has over 60,000 employees operating in 13 regions across 30 sites.

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Anglo American

WidePoint CyberSecurity Awarded New Contract to Issue DoD Compliant Identity Management Credentials

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Under this contract, WidePoint Cybersecurity will deliver ECA (External Certificate Authority) Personal Identity Verification (PIV-I) credentials, professional services, and hardware to perform the credential issuances on site.

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WidePoint Reports Second Quarter 2021 Financial Results

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"The second quarter marked a period of steady operational progress for WidePoint, as we continued to make focused and judicious investments in our staff and technology, in addition to further enhancing our sales and marketing resources and processes," said WidePoint's CEO, Jin Kang.

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Soft-ex awarded Microsoft Co-sell Ready status for their innovative UC Voice Analytics & Billing Solution

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This enables engagement and collaboration on global sales opportunities with Microsoft sales teams and channel partners, delivering accelerated business growth.

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ABOUT US

Soft-ex provides organisations with actionable intelligence to help them extract value and derive opportunities from customer communications and collaboration data.

Within an easy-to-use dashboard, the Soft-ex platform connects siloed customer communications and collaboration datasets and applies unrivalled business logic, delivering speed to value for enterprises and CSPs.

Backed by a growing roster of global partners, Soft-ex is trusted by organisations across the public and private sectors in over 50 countries.

Soft-ex is part of the WidePoint Group, a leading provider of Managed Mobility Services (MMS) specialising in Cybersecurity and Telecommunications Lifecycle Management (TLM) solutions.